Maintenance Caseworker - Washington Valley County Assistance Office

Salary: $51,971.00 - $79,062.00 Annually

Location: Washington County, PA

Job Type: Civil Service Permanent Full-Time

Job Number: CS-

Department: Department of Human Services

Division: HS Washngtn CAO Valley

Opening Date: 06/24/2026

Closing Date: 7/7/2026 11:59 PM Eastern

Position Number: Multiple positions may be filled from this posting.

Union: SEIU Local 668

Bargaining Unit: F4

Pay Group: ST06

Bureau / Division Code:

Bureau / Division: Office of Income Maintenance / Washington Valley County Assistance Office

Worksite Address: 595 Galiffa Drive, Donora, Pennsylvania 15033

Contact: Krista Caruso (kcaruso)

The Department of Human Services (DHS), Washington County Assistance Office (CAO) is seeking motivated individuals to join our team as Income Maintenance Caseworkers. In this role, you play a key part in strengthening your community by guiding individuals and families through essential benefit programs. You empower clients to move toward stability and independence while gaining valuable experience in a meaningful public service career.

Watch this video to see how you can make a difference!

This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. As an Income Maintenance Caseworker, you will perform the following duties:

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.
• Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances.
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions.
• Data Entry: Enter information into automated systems and perform manual calculations for case processing.
• Case Documentation: Write clear and thorough case comments to record changes and document decisions.
• Deadline Management: Complete all assigned work within required time frames and established procedures.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday – Friday, with a 60‑minute lunch. Your schedule may change based on operational needs.
• Overtime and travel as needed.
• Free parking.
• Work Conditions:
  Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework: You may have the opportunity to work from home (telework) part‑time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high‑speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Donora, PA.
  
  The ability to telework is subject to change at any time.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $51,971.00 (before taxes).
• Further communication regarding this position will occur via email. Check your email, including spam/junk folders, for these notices.

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or
• A bachelor’s degree; or
• Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Washington County. If no…