Maintenance Caseworker - Dauphin County Assistance Office

Overview

Step into the role of Income Maintenance Caseworker with the Department of Human Services (DHS) and take part in work that truly matters. At the Dauphin County Assistance Office (CAO), you will help community members connect with programs that support health and financial stability. Your attention to detail and clear communication will make a real difference in daily lives. Become part of a team that values commitment, respect, and positive results.

This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8‑week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. As an Income Maintenance Caseworker, you will perform the following duties:

• Eligibility Review:
  Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
• Customer Interviews:
  Conduct phone and in‑person interviews to gather information and understand customer circumstances
• Policy Application:
  Interpret and apply state and federal regulations to ensure accurate case decisions
• Data Entry:
  Enter information into automated systems and perform manual calculations for case processing
• Case Documentation:
  Write clear and thorough case comments to record changes and document decisions
• Deadline Management:
  Complete all assigned work within required time frames and established procedures

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full‑time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday – Friday, with a 60‑minute lunch. Your schedule may change based on operational needs.
• Overtime and travel as needed
• Free parking
• Telework:
  This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high‑speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
  
  The ability to telework is subject to change at any time.
• Work Conditions:
  Assigned duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Salary:
  Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $53,008.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or
• A bachelor's degree; or
• Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

• You must meet the PA residency requirement.
• Hiring preference for this vacancy may be given to candidates who live within Dauphin County. If no eligible candidates who live within Dauphin County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports.
• You must pass a background investigation.
• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 which requires you to pass an enhanced background check prior to beginning employment, including a fingerprint‑based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you…