Income Maintenance Caseworker - Monroe CAO

Salary: $53,008.00 - $80,646.00 Annually

Location:

Monroe County, PA

Job Type: Civil Service Permanent Full-Time

Job Number: CS-

Department:
Department of Human Services

Division: HS Monroe CAO Hdq

Opening Date: 07/30/2026

Closing Date: 8/12/2026 11:59 PM Eastern

Job Code: 44720

Position Number:

Union: SEIU Local 668

Bargaining Unit: F4

Pay Group: ST06

Bureau / Division Code:

Bureau / Division:
Office of Income Maintenance / Monroe County Assistance Office

Worksite Address: 1972 West Main Street

Worksite Address:
Suite 101

City:
Stroudsburg, Pennsylvania

Zip Code: 18360

Contact Name:
Sharon Rodriguez

Contact Email: sharodrigu

The Income Maintenance Caseworker position at the Monroe County Assistance Office (CAO) offers a meaningful way to contribute to your community through public service. In this role, you will help individuals access programs that provide stability and support during difficult moments. Your efforts will make a direct impact by ensuring that people receive the services they need. Join us at the Department of Human Services if you are looking to strengthen families and improve lives.

Watch this video to see how you can make a difference!

This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. As an Income Maintenance Caseworker, you will perform the following duties:

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
• Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions
• Data Entry: Enter information into automated systems and perform manual calculations for case processing
• Case Documentation: Write clear and thorough case comments to record changes and document decisions
• Deadline Management: Complete all assigned work within required time frames and established procedures

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs.
• Overtime and travel as operationally necessary
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Stroudsburg.
  
  The ability to telework is subject to change at any time.
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $53,008 (before taxes).
• Free parking!
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or
• A bachelor's degree; or
• Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

• You must meet the PA residency requirement. For more information…