Medical Assistant - IRMC Physician Group - Family Medicine Residency At Mahoning Medical Center

Medical Assistant – IRMC Physician Group – Family Medicine Residency (Mahoning Medical Center)

Full‑time position with Indiana Regional Medical Center.

Assist physicians in a busy family medicine residency setting by performing patient care, front- and back‑office duties, and maintaining a safe, compliant clinical environment.

• Greet patients, escort them to examination or procedure rooms, and provide patient orientation.
• Record vital signs (pulse, blood pressure, respirations, temperature, SpO2), weight, height, and pain scale; accurately transcribe results to the chart.
• Complete patient intake required by the physician prior to examination, including health questionnaires, medical history, and medication reconciliation.
• Assist in office procedures within scope of practice (e.g., staple removal, dressings, IUD insertion/removal, catheter insertion/removal, CLIA‑waived testing, EKG, blood draw, vaccine/injection administration, casting, medication administration, nebulizer treatment).
• Provide instructions and education to patients when appropriate.
• Obtain, review, and scan signed consent forms (e.g., MA30, MA31, vaccine, surgical, and in‑office procedure consents).
• Set up procedure trays while maintaining a sterile field.
• Notify physician when a patient is ready for examination, as required.
• Stock and inventory clinical supplies for the back office; manage medication inventory log and dispose expired medication per policy.
• Perform daily refrigerator checks and maintain temperature log; notify practice manager if temperature is out of range.
• Check emergency medication kit, eye wash station, oxygen tanks, and AED monthly.
• Ensure staff clean and sanitize rooms after each patient; ensure instruments are cleaned and sanitized per autoclave and hospital sterilization policies.
• Track patient test orders and confirm completion.
• Adhere to OSHA guidelines relevant to office activities.
• Complete chart review/prep for the next day’s appointments; retrieve and review results before patient arrival.
• Verify quality measures meet required standards.
• Ensure daily charge drops on each patient encounter; review ancillary charges (EKG, injections, vaccines, testing, quality reporting codes) for accuracy.
• Travel to other IRMC Physician Group offices as needed to cover clinical or clerical duties.
• Perform any other services reasonable as directed by physician or practice manager.

• Greets and registers incoming patients and visitors promptly and courteously.
• Retrieve, review for accuracy, and process patient registration forms.
• Collect and update personal and financial information (insurance cards, driver’s licenses, etc.).
• Run insurance verification/eligibility for every patient and manage alerts.
• Collect patient payments and provide receipts.
• Retrieve messages from answering service/voicemail each morning, after lunch, and throughout the day.
• Answer telephone calls and direct them to the appropriate party via the message center.
• Work the Cerner message center pool and complete messages as applicable.
• Schedule patient appointments according to provider protocol.
• Maintain copay, petty cash logs, and receipts.
• Forward medical record requests to the Health Information Management Department in a timely manner.
• Monitor the patient reminder system daily and follow up on cancellations/reschedules and no‑shows.
• Follow HIPAA, confidentiality, and security rules when providing information to outside sources.
• Accept and sign for mail parcels and other deliveries according to office policy.
• Use sterile techniques and universal precautions when accepting specimens from patients at the counter.
• Provide leader or manager with a list of clerical supplies as needed.
• Maintain an orderly, neat, and clean front desk area and waiting room.
• Retrieve faxes routinely from the fax machine.
• Obtain prior authorizations as required for testing and procedures.
• Travel to other IPG offices as needed to cover front office duties.
• Perform other tasks as requested.

• Completion of an accredited medical assistant program (preferred).
• At least one year’s experience performing front- and back‑office activities in a medical environment.
• Current CPR certification.
• Moderate medical knowledge: front‑ and back‑office procedures, terminology, equipment, supplies, instruments, routine laboratory methods, universal blood and body fluid precautions.
• Familiarity with OSHA rules, medication storage protocols, managed care carrier restrictions, and HIPAA/confidentiality regulations.
• Fundamental knowledge of billing procedures and accuracy in charge reporting.
• Strong organizational skills, ability to coordinate teamwork, and independent judgment in a regulated environment.
• Excellent communication skills and patient education capabilities.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care