Scheduling Specialist Concierge

Position: Scheduling Specialist Concierge - Full Time
Location: Langhorne

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* Employment Type:

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* Full time

** Shift:*
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* Description:

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* ** _St. Mary Medical Center, is looking for an experienced Scheduling Specialist to join our Patient Access team!_*
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* Employment Type:

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* Full Time

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* Schedule:

** 40 hours per week, daytime shifts

** Rotation:
** Rotating schedule based on department needs

** Location & Travel:
** Must be local and willing to commute within the Trinity Health Mid-Atlantic region. Travel required between sites such as SMMC, NAC, community events, etc.

** Primary Address:
** 120 Pheasant Run, Newtown, PA 18940

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* + Serve as the primary voice of Trinity Health Mid Atlantic (THMA) for concierge and access requests, ensuring positive patient interactions and managing high-priority referrals.

+ Perform patient access functions including scheduling, registration, insurance verification, and resolution of escalated billing issues.

+ Coordinate multiple clinical services in proper sequence; communicate test preparations, insurance requirements, authorizations, and financial responsibilities to patients and physician offices.

+ Collaborate across departments to optimize resources while accommodating physician preferences and patient needs.

+ Resolve complex scheduling matters such as STAT appointments, approvals, block times, and study selections.

+ Actively participate in process improvement initiatives to enhance care delivery systems and maintain consistent decision-making standards.

** Minimum Qualifications*
* + High School Diploma or equivalent. Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access.

+ National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

+ Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems.

** Additional Qualifications (nice to have)*
* + Associates Degree, preferred. Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities & insurance verification processes with three (3) years scheduling experience in an acute care setting.

+ Experience in complex facility based ancillary testing across multiple facilities/states.

+ Strong knowledge of third-party & government payer billing & reimbursement guidelines as well as department performance standards & policies & procedures.

** We offer a competitive salary and comprehensive benefits including:*
* + Medical, Dental, & Vision Coverage

+ Daily Pay

+ Retirement Savings Program

+ Paid Time Off

+ Tuition Reimbursement

+ Free Parking

+ And more!

** Our Commitment*
* Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran