Director, Patient Access (100008

Current job opportunities are posted here as they become available.

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-Time

Reports to:

Sr. Director, Patient Access

The Director of Patient Access oversees day-to-day patient access workflows for a portfolio of approximately 25 specialty medications. This role leads a team of 80-100 staff members and ensures consistent, efficient, and high-quality support for patients across benefits investigation, prior authorizations, financial assistance, and copay support. This position serves as a critical role in implementing and maintaining manufacturer contract requirements as well as ensuring patients experience fast, compliant, and seamless access to therapy.

• Leads and manages a high-performing team across multiple functions including benefits verification, prior authorization, and copay assistance.
• Ensures team performance aligns with KPIs such as speed to therapy, PA turnaround time, patient onboarding success, and adherence to manufacturer expectations.
• Supports staff development, training, and quality assurance processes to maintain excellence and compliance.
• Monitors staffing levels, workflow distribution, and productivity to ensure optimal performance and scalability.
• Navigates and resolves operational challenges with a proactive, solutions-focused mindset.
• Oversees operational implementation of new manufacturer agreements and specialty drug launches in coordination with business development and the implementation team.
• Translates contract terms, SLAs, and access program requirements into executable workflows and SOPs.
• Serves as the patient access leader for onboarding new products, ensuring seamless integration with existing systems, staffing plans, and reporting protocols.
• Maintains strong relationships with internal stakeholders (Product Management) to ensure contractual obligations with pharmaceutical manufacturers are fulfilled consistently.

• Continuously evaluates and improves patient access workflows for speed, quality, compliance, and efficiency.
• Drives execution of complex programs with a commitment to meeting deadlines and exceeding service expectations.
• Maintains up-to-date documentation and SOPs aligned with both regulatory requirements and manufacturer expectations.
• Partners with compliance, training, and IT teams to ensure accurate data collection, reporting, and audit readiness.
• Proactively identifies and resolves issues that may impact access performance or patient satisfaction.
• Continuously improves workflows to deliver better results for patients and partners.
• Ensures SOPs and day-to-day execution adhere to payer, regulatory, and contractual standards.

• Collaborates closely with Pharmacy Operations, Revenue Cycle, Product, and IT teams to ensure end-to-end patient support and alignment with broader business objectives.
• Supports system…