Bilingual Medical Receptionist

Location: Cornwall Junction

Family First Health is seeking a Bilingual Medical Receptionist for our Lebanon location.

This is a designated bilingual position, a qualified candidate should possess the ability to read, write, speak, and understand both English and Spanish/other language sufficiently to perform the essential functions of the position, including communicating directly with patients, accurately completing required documentation, and providing services in both languages without routine reliance on interpreter services to meet an operational need for patients and staff.

Family First Health is a federally qualified health center (FQHC) that is accessible and community minded. We take a beyond healthy approach that goes outside the confines of the doctor’s office. As an inclusive health care model, we put everyone first. We want happy, healthy patients who can live better lives in better health. We strive to build a healthy community by being accessible in the communities we serve.

Family First Health is proud to offer care to our patients in York, Adams, Lancaster, and Lebanon counties, providing compassionate and comprehensive health services to people seeking accessible and affordable quality care.

At Family First Health, we improve lives in big ways and small ways. From high quality health services and innovative partnerships to daily acts of compassion. Family First Health Center makes a difference in the health and quality of life of the people and communities we serve by:providing quality, compassionate primary medical and dental care and social services to those who need it most;coordinating

care and working with other providers to provide the full range of services our patients need;promoting and supporting healthy lifestyles;collaborating with others to improve access and break down the barriers of affordability, language and culture; and advocating for our patients and the medically underserved.

ESSENTIAL DUTIES AND RESPONSIBILITIES Greets and registers patients collecting, within athenahealth, accurate demographic, insurance information, and first time Self Declare for the reduced fee program in accordance with established policies and procedures.

Maintains confidentiality of medical information and assists patients by delivering excellent customer service while ensuring problem resolution.

Reviews and prints provider schedules for the following day.

Prepares for next day appointments by reviewing and arranging documents for the following: patient demographics, insurance information, necessary forms and performs pre-visit eligibility tasks.

Schedules patient appointments within established scheduling guidelines.

Staffs the front desk and works with other staff to ensure full coverage of all responsibilities.

Answers telephones, routes callers, takes messages, and provides routine information to callers.

Performs various tasks related to end of day and reconciliation of cash drawers.

Maximizes collections at time of service to patients.

Researches billing related questions and problems for patients, with assistance of the billing department.

Demonstrates a working knowledge of health insurances and payer types.

Processes and classifies documents in the clinical inbox in athenahealth.

Schedules and reschedules appointments in the workflow dashboard in athenahealth, following established scheduling guidelines.

Collects, sorts, and distributes mail for the offices.

Processes forms and documents received from patients within a timely manner.

Follows release of information process, preparing paper charts for Health Port representatives as needed.

Complies with all HIPAA rules and regulations.

Documents patient complaints and incidents as necessary.

Attends and actively participates in departmental/organizational meetings as required.

Performs all other duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES High School Diploma or GED, or any equivalent combination of training and experience

Knowledge of computer software applications (Microsoft Office Applications, others)
Ability to communicate fluently in both English and Spanish/other language, verbally and in writing, to perform the essential functions of the position, including communicating with patients, providers, and staff; accurately documenting information in the electronic health record; and interpreting written and verbal communications in both languages

Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions

Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately

Excellent customer service skills

Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments

Ability to set positive examples for team members through exceptional work performance including adherence to company policies and processes

Skill in operating office…