Personal Navigator and Outreach Coordinator Job Abington Pennsylvania USA,Healthcare

Location: Abington

Personal Navigator and Outreach Coordinator

Are you passionate about helping people access the resources and benefits they need? Join the VNA Personal Navigator Program as a Personal Navigator & Outreach Coordinator and make a meaningful impact in the lives of individuals and families throughout Montgomery County.

In this role, you'll connect with community members, conduct benefits eligibility screenings, guide clients through applications and renewals, advocate on their behalf, and connect them with additional community resources. You'll also build relationships with local organizations and represent the program at community events and outreach activities.

We're looking for a compassionate, organized, and confident professional with strong communication and case management skills who enjoys working independently while building meaningful connections in the community.

If you're looking for a rewarding position where your work directly helps people access the support they deserve, we'd love to hear from you!

The Person al Navigator Program is a public benefits access and enrollment program that serves Montgomery County and Phoenixville, PA. This role will primarily serve residents in the Pottstown, Phoenixville, and Norristown areas.

The Person al Navigator is responsible for comprehensive public benefit eligibility consultations and enrollment services for Montgomery County and Phoenixville area residents. The Person al Navigator assists people seeking comprehensive government and community assistance programs by providing access and eligibility criteria, explaining and applying rules, policies, and procedures to aid the public through the benefit eligibility and benefit acquisition processes.

The Person al Navigator will work closely with the Director and act as the go-to community resource to provide education and enrollment assistance to individuals and groups within Montgomery County who traditionally have had limited access and face significant barriers to accessing and maintaining public benefits, including health insurance and other benefits through the Health Insurance Marketplace (PENNIE), the Department of Human Services, and Medicare programs.

Additionally, the Personal Navigator will screen, enroll, renew, and monitor benefit eligibility for all other benefits, including, but not limited to, SNAP, LIHEAP, CHIP, rent rebates, etc.

Responsibilities and essential duties include:

Provide screening, intake, advocacy, enrollment, acquisition, renewal, and/or referral assistance to any Montgomery County or Phoenixville area residents who seek assistance through the program and are eligible for any public benefit program (SNAP, Medical Assistance, CHIP, LIHEAP, amongst others).

Provide enrollment assistance through the PENNIE Health Insurance Marketplace, COMPASS or Medicare.gov for uninsured children and adults to access subsidized, low-cost, and free health insurance programs. This includes completing applications, gathering required documents, and providing impartial, unbiased information about coverage and renewal options.

Distribute outreach materials to community members and partners to build public awareness. Attend, represent, and/or present at community events to promote the agency and program. Actively participate in local networking opportunities and collaboratives.

Strong interpersonal and customer service skills; the ability to work comfortably with clients, volunteers, and staff of diverse backgrounds; and a high level of comfort with vulnerable and underserved populations.

The ability to recognize cultural, language, and learning differences and be able to assist individuals in an affirming and culturally appropriate manner.

Must be a team player and able to cultivate good working relationships both internally as part of integrated services and externally with staff at government offices where applications are filed, for troubleshooting and advocacy with those offices. Must be a collaborative problem solver, effective communicator, and embrace a diverse team environment

Complete all necessary annual certifications to assist with certain health care enrollment platforms. Including…