Associate Patient Care Coordinator

Patient Care Coordinator

We are looking for a detail-oriented Patient Care Coordinator to support front-end clinic operations in Mount Pleasant, Pennsylvania. The Patient Care Coordinator is a contract to permanent position within a healthcare setting, focused on delivering a welcoming and efficient experience for patients while managing registration, scheduling, and administrative workflows. The ideal Patient Care Coordinator is organized, service-minded, and comfortable handling multiple priorities in a fast-paced environment.

Success in this role requires clear communication, accuracy, and a strong understanding of insurance and patient intake processes.

Responsibilities:

• Coordinate patient check-in, pre-registration, and registration activities to ensure complete and accurate records at the time of service.
• Arrange appointments for assigned departments using scheduling systems and confirm patients receive the preparation instructions needed for upcoming visits or tests.
• Collect and verify demographic, insurance, and claim-related information from patients or their representatives in a courteous and timely manner.
• Obtain required signatures, referrals, authorizations, and supporting documentation to help maintain smooth progression through billing and reimbursement processes.
• Address patient and internal inquiries related to scheduling, billing, and office procedures with professionalism and a strong customer service approach.
• Maintain patient medical records and update electronic systems accurately while following medical necessity, compliance, and payer requirements.
• Communicate workflow issues, documentation gaps, and service concerns to leadership to support timely resolution and operational effectiveness.
• Contribute ideas for improving office processes, customer experience, and overall productivity within the clinic.
• Follow departmental policies, attendance expectations, and evolving insurance or regulatory guidelines while adapting to changes in daily operations.