Patient Service Representative

Location: Bryn Mawr, PA

Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Patient Service Representative to join our team in Bryn Mawr, PA. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.

The Patient Service Representative is responsible for delivering outstanding customer service to patients and visitors by performing a variety of front-office and administrative tasks. This position involves greeting patients, managing check-in/check-out, verifying insurance, scheduling appointments, and collecting payments, while maintaining accuracy and confidentiality in all patient interactions. This is a full time on-site Monday-Friday position.

• Promptly greet and acknowledge patients; inform Medical Assistants and Providers of patient arrivals.
• Answer incoming calls promptly and courteously, providing information or directing inquiries as appropriate.
• Instruct patients in completing medical history and information forms; review and correct account details as needed.
• Obtain complete and accurate demographic and insurance information, ensuring all required documentation and authorizations are in place.
• Identify and collect co-payments, co-insurances, and outstanding balances; establish payment plans as authorized.
• Explain financial and insurance requirements to patients; refer complex issues to the Billing Department.
• Verify insurance benefits and notify patients or staff of coverage limitations or authorization needs.
• Scan and upload patient documents (photo , insurance cards, referrals, forms) into the EMR system.
• Schedule and confirm patient appointments; ensure all necessary referrals and authorizations are received.
• Prepare charts for upcoming appointments and communicate any scheduling delays to patients in the lobby.
• Maintain and balance cash drawers; reconcile daily transactions.
• Protect patient privacy and confidentiality in accordance with HIPAA standards.
• Maintain a clean, organized, and professional front-office environment.
• Perform other duties as assigned.

• High school diploma, GED, or equivalent working knowledge preferred.

• None required.

• Minimum of 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred.
• Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus).
• Experience collecting payments and explaining financial responsibilities to patients preferred.
• Knowledge of HIPAA guidelines and office safety protocols.
• Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders.

• Comprehensive benefits package including medical, dental, and vision plans.
• 100% employer-paid life insurance.
• 401(k) with employer match.
• Benefits begin the first of the month following hire date (for full-time employees).
• Generous paid sick and vacation time.
• 7 paid holidays annually.
• Opportunities for growth and advancement.
• Employee referral reward program.