Patient Care Liaison

The Patient Care Liaison is responsible to implement sales strategies that generate new business within assigned territory in the post-acute market. Incumbents will identify new clients, generate leads, qualify prospects, and monitor and evaluate the patient healing process throughout the care episode. The position will also provide supplemental support to adjacent territory as needed for the purpose of instruction and environmental compliance.

• Strong interest in sales and enthusiasm for achieving performance goals.
• Willingness to learn how to research market opportunities, manage sales territories, and build a successful sales pipeline.
• Clear and confident communication skills, both in person and in writing.
• Motivated to make a difference by supporting people with chronic conditions and contributing to positive outcomes.

• Able to learn multiple product lines to become an expert of Ethos Therapy Solution products, their application and benefit to patient healing.
• Maintain an on-going relationship with healthcare providers, caregivers, and clinicians to introduce, promote, and increase the sales of Ethos products throughout the post-acute environment including home health, wound care centers, hospital case management and extended care facilities.
• Provide education to clinicians, patients, and caregivers on support surface selection, wound assessment and staging, therapy expectations and compliance. Provide formal presentations and in-services that detail the clinical and/or financial benefits of Ethos Therapy Solutions' product portfolio.
• Conduct in-person home evaluation to help assess patient needs to align therapy surface to clinical goals for the purpose of instruction and environmental compliance. The responsibility for in-person home assessments will cover incumbent territory as well as adjacent territory.
• Coordinate with the health care facility, provider, and Ethos support staff to arrange for a successful transition to Ethos products.
• Work with Ethos support staff and referring healthcare professionals to ensure customers' needs are fully met. Assists, within Medicare or payor guidelines, with the collection and dissemination of information or documentation provided by referral sources to ensure timely placement of prescribed products.
• Collaborate and engage with health care teams throughout the care episode. Initiate monthly reviews with clinical teams to help advance treatment outcomes.
• Report to the Pennsylvania Service Center at least two days per week to maintain product knowledge, collaborate with field operations, and stay informed on delivery, installation, and equipment retrieval processes.
• Completes all required corporate, employment, compliance and departmental training as requested.

• Demonstrates strong knowledge of the parameters of clinical product application in the domain of wound management.
• Strong customer service and communication skills, with a willingness to learn assessment and clinical techniques.
• Able to explain information clearly to customers, including product details and basic clinical concepts.
• Ready to organize tasks and manage time effectively to support company goals and deliver great customer experiences.

• Associate's degree in healthcare, business, or related field (bachelor preferred)
• 2+ years of experience in healthcare support, medical sales coordination, or clinical administration
• Experience in home health, extended care, or wound care environments a preferred
• CNA, MA, or similar clinical certification preferred but not required

• Ability to travel extensively by car or commercial flight as needed Ability to travel overnight
• Ability to travel locally as needed to support Therapy Consultants