Staffing​/Scheduling Coordinator

Through trained healthcare professionals, Interim provides an array of home care and home health care services including senior care, companion care and personal care and services.

Job Description
:
Staffing caregivers at client's homes. Responsible for scheduling and maintaining caregivers to meet all of our client's needs.

• Schedule and maintain client's ongoing staffing requirements
• Responsible for scheduling caregivers for all open cases, call-outs, vacation coverage, etc.
• Create, update and distribute monthly Client schedules to all caregivers.
• Ensure client's schedules are covered, at all times, and accurately documented in HR/Scheduling system.
• Build honest, sustainable relationships with clients, caregivers and office staff.
• Ability to manage a high volume of incoming calls, while placing several outgoing calls to staff open client shifts, on a timely basis.

On-Call Coverage:

*** YOU WILL RECEIVE ON-CALL PAY, IN ADDITION TO YOUR HOURLY PAY RATE***

• Responsible for On-Call coverage every other week/weekend, alternating with the Quality Assurance Manager (QAM).
• While on On-Call duty, you are responsible for scheduling caregivers to work any call-out shifts.
  
  Responsible for assisting clients with any issues that arise while you're on-call, and reporting critical issues to Agency management immediately.

Caregiver Responsibility:

• Your position may require you to fill in for caregivers in emergency situations.

Office Support Responsibilities:

• Maintain and update caregiver's personnel records.
• Provide administrative support for all functions of the agency, including, but not limited to, filing, copying, faxing, etc.
• Assist Quality Assurance Manager with ongoing recruiting by scheduling interviews, maintaining orientation and new hire materials, following up with new hires regarding missing documentation, etc.

The Ideal Candidate:

• Promote and demonstrate Agency's core values and mission.
• Committed to the overall business goals of Interim Health Care of Lower Bucks County.
• Must possess an extreme sense of urgency, be dependable and reliable.
• Utilizes excellent customer service and client relationship skills, at all times, and conveys a positive and professional attitude.
• Maintains strict adherence to confidentiality & HIPAA regulations.
• Demonstrates competency, organization, attention to detail, flexibility and cooperation in performing all job responsibilities.
• Must be able to multi-task in a fast-paced office environment.
• Must have excellent written and oral communication skills in person, on the phone, text and email.

Job Type: Full-time

A well-qualified candidate would:

Have experience as ahome healthcare agency scheduler.

Have experience as a home health aide.

Have excellent interpersonal, communication, and customer service skills,both verbal and written.

Must be extremelydetail-oriented,organized and able to multi-task.

Be highly motivated and proactive.

Must be accustomed to a fast paced, high volume environment with deadlines and last minute requests.

Ability to prioritize requests and duties.

Be resourceful and solution-oriented

Be fun and outgoing!

All your information will be kept confidential according to EEO guidelines.