Surgical Scheduler

Wills Eye Hospital is hiring a Surgical Scheduler in Plymouth Meeting, PA. In this role, you’ll support various administrative functions for the surgical scheduling team. This is a Full-Time opportunity for someone who wants to own the patient’s journey to surgery and make sure nothing falls through the cracks.

At Wills Eye Hospital, you’ll be part of a nationally recognized leader in ophthalmology and vision care. We are known for clinical excellence, innovation, and patient-centered care.

We offer:

• Competitive compensation and benefits such as medical, dental, and vision plans, retirement plan, tuition assistance, paid time off, and employer assistance programs (EAPs)
• Opportunities for training, certification, and career growth
• A collaborative, mission-driven clinical environment
• Access to advanced technology and specialized care teams

In this role, you’ll support the surgical scheduling team while helping deliver high-quality ophthalmic care. You’ll manage the entire pre-surgical readiness process and contribute to a positive patient experience.

You’ll be successful if you enjoy working in a fast-paced clinical environment, have strong attention to detail, and value patient interaction.

• Gathers and reviews all relevant demographic information and insurance documentation to ensure correct reimbursement is obtained for rendered services/procedures
• Confirms accuracy of all patient demographics prior to surgery
• Verifies active insurance coverage and processes prior authorizations for surgical procedures at least 2 weeks prior to surgery date
• Works with department BOS (Business Office Specialist) to ensure all self-pay/specialty lens and out of pocket expenses are collected at least 2 weeks prior to surgery date
• Alerts management of any issues with prior authorization or prepayments
• Alerts management of any no show fees to be collected prior to rescheduling surgery
• Responds to phone calls from patients, physicians, medical staff and coworkers to determine the urgency of the situation and then suggests appropriate handling based on work flow

You may be a strong fit for this role if you are detail-oriented, patient-focused, and comfortable in a clinical setting. You enjoy working as part of a team, communicating clearly, and supporting both patients and providers.

• High School Diploma or equivalent
• Knowledge of medical records administration
• Excellent customer service skills and strong attention to detail
• Strong ability to communicate effectively with staff, physicians, patients, and their families

• 1-3 years of previous surgical scheduling experience
• 1-3 years of related healthcare, registration, physicians, patients, and their families

We know great candidates do not always meet every preferred qualification. If this role interests you and you believe you could be successful in it, we encourage you to apply. You may be a fit for other roles across our organization.

Wills Eye Hospital is a world-renowned leader in ophthalmology, ranked among the top eye hospitals in the nation by U.S. News & World Report. Established in 1832, Wills Eye is one of the oldest and most respected eye care institutions in the world.

Each year, our team provides specialized care to more than 250,000 patients, ranging from routine eye conditions to complex, sight-threatening diseases. Through advanced surgical capabilities, innovative research, and a commitment to clinical excellence, we continue to shape the future of vision care.