Patient Services Representative - OB​/GYN Associates; Blawnox, PA)

UPMC University of Pittsburgh Physicians is hiring aFull-Time Patient Services Representative to join their OB/GYN Associates of Pittsburgh team!

Hours: Monday-Friday, primarily 8:00am to 4:30pm with an occasional evening shift until 7:00pm, as needed. No weekends or holidays required!

Location: This position will primarily work out of our Blawnox office (121 Freeport Road, Suite 110). Some travel to our other satellite offices in Wexford, Magee Womens Hospital, and West Mifflin may be required to support staffing needs, as needed.

Position Specifics: This position will be responsible for answering telephone calls and scheduling patient appointments. This role will work as a team with 2-3 other Patient Services Representatives to complete daily office tasks
Department Details: UPMC OB/GYN Associates of Pittsburgh is an OBGYN practice that provides gynecologic and obstetric care to patients in the Greater Pittsburgh area. We see patients for a variety of reasons, from routine care and contraception counseling, to surgical needs and care throughout pregnancy.

See what being a Patient Services Representative can do for UPMC and what UPMC can do for Patient Services Representatives – it’s more than just a job!
What Can You Bring to UPMC?

• Contribute to UPMC’s mission of Life Changing Medicine
• Set the standards for the level and quality of care for the care delivery team
• Provide patient care activities for a group of patients and their families through the application of independent judgment, communication, and collaboration with all team members.
• Establish and maintain collaborative relationships with physicians, other health care providers, patients, and their families, to achieve desired patient outcomes throughout the continuum of care.
• Demonstrate a commitment to the community and to your health care profession

What Can UPMC Do for You?

• A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future
• Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program
• Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave
• Competitive pay for the work that you do – base pay, merit, and premium pay

Purpose:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence.

Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the…