Patient Services Representative - Specialty Care Infectious Disease

Join our team of Life Changers!

UPMC is hiring a full-time Patient Service Representative to support our Specialty Care Infectious Disease team/office in Harrisburg
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Shift/

Hours:

Monday-Friday, 8:00am-4:30pm - No weekends or holidays!

Travel: Travel (up to 25%) may be required to support various UPMC Medical Group service lines during unexpected staff shortages, medical leaves, or other operational needs. We make every effort to keep employees working as close to their home location as possible. However, travel may occasionally be required to locations on the West Shore and, on rare occasions, Lancaster or other sites within the Southern Region.

* Manager will discuss further during interview process

The Patient Services Representative serves as the first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive and seamless experience throughout their visit. This role is responsible for promoting the use of consumer‑friendly technologies, educating patients on copayments and financial responsibilities, collecting payments when applicable, updating demographic and insurance information, and scheduling follow‑up appointments across the continuum of care.

The Patient Services Representative also connects patients with financial advocacy resources as needed and consistently demonstrates strong customer service skills, contributing to a culture of service excellence and ensuring patients and their families receive the desired UPMC Experience across UPMC physician practices, hospitals, and outpatient surgery departments.

Our practice is built on strong collaboration and teamwork. Physicians, nurse practitioners, physician assistants, clinical staff, and front-office team members work together as one cohesive unit with a shared commitment to delivering exceptional patient care.

We foster a supportive, engaging, and employee-centered culture where every team member's voice is valued. Our department celebrates achievements through monthly recognition programs, milestone celebrations, and an Employee of the Month program. Staff members also have the opportunity to take an active role in shaping the future of the department through employee-led Retention & Recruitment and Performance Improvement Committees, with leadership positions elected annually by peers.

We believe in investing in our employees' professional growth and encourage participation in department committees, improvement initiatives, and service-line opportunities that help develop leadership skills and support long-term career goals.

Most importantly, we believe every employee contributes to the success of our practice and plays a vital role in creating a positive experience for our patients, colleagues, and community.

We are committed to maintaining a positive, respectful, and supportive work environment where employees feel valued and empowered to succeed. Open communication, teamwork, and proactive problem-solving are at the heart of our culture. Rather than allowing challenges to grow, we work together to address concerns, develop solutions, and continuously improve our workplace.

Team members support one another, celebrate successes, and share a common goal of providing outstanding patient care. This collaborative environment creates meaningful opportunities for professional growth, personal development, and career advancement.

In addition to a welcoming and inclusive culture, employees enjoy:

• Free parking
• Competitive benefits, perks, & PTO
• Strong leadership support and mentorship
• Opportunities for growth and advancement within UPMC
• Employee involvement in departmental initiatives and decision-making
• A collaborative team environment focused on…