Medical Assistant

• 4. Continuous Learning

With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated.

We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

VIP - Rivergate Clinical Staff

Upon graduation from a medical assistant program, assists provider in performing office examinations and procedures. Organizes and managers clinic patient flow. Gathers/documents patient screening data. Performs in-office diagnostic testing (e.g., Xray’s, EKGs). Assists with patient and family education. Cleans rooms and instruments. Orders and distributes supplies. Schedule’s appointments and testing, triages phone calls and emails, handles physician correspondence, and manages insurance referrals.

The Medical Assistant’s position requires a highly organized individual who can safely manage more than one task at a time, move swiftly throughout the varied responsibilities, and work and interact as part of a team. The Medical Assistant is under the direct supervision of the Provider/Office Manager.

• 1. Customer Service a) Uses current technology to pull patients expeditiously from waiting rooms to exam areas. b) Proactively communicates delays to patients. Regulates patient flow/check-in as per protocol. Assists and covers the front desk and phones as needed. c) Demonstrates professional behavior in all setting visible to patients and visitors. d) Proactively identifies patient/visitor needs and takes steps to assist.
• 2. Planning and Managing Care a) Gathers screening and other data for the health care team. b) Demonstrates individual and team accountability by meeting basic patient/family needs: o Accompanies patients/families to exam rooms o Prepares patient for examination o Performs diagnostic testing (e.g., spirometry). c) Works with MD/provider to maintain efficient, effective clinic flow; checks schedules and organizes patient flow. Assist in patient call-backs and call-in prescriptions under direction of the physicians d) Assists MD/provider with routine office procedure o Pulls patient charts for labs, x-ray reports, consultation letters and other clinical information o Assesses reason for visit along with documenting height, weight, temperature, and vital signs e) Fulfills clerical responsibilities o Maintains patient charts and other care documents o Prepares diagnostic testing requisitions o Sends/receives and accurately routes referral and precertification information o Schedule’s
• 3. Patient/Family Education
• Distributes patient family education material as directed by clinical staff
• Facilitates identification of resources to meet patient healthcare needs
• 4. Continuous Learning
• Participates in staff meetings.
• Develops and achieves personal and professional goals.
• Contributes to the achievement of VIP goals.
• Participates in the quality improvement through data collection and documentation.
• 5. Communication and Collaboration
• Communicates and collaborates effectively with all members of the health care team.
• Coordinate’s patient care as directed by the MD/provider
• Uses EHR effectively.
• Personal behavior positively influences environment.
• Receives feedback in a respectful and positive manner
• 6. Triages patient/family calls;…