Patient Services Representative

Patient Services Representative (PSR)
UPMC Enola Allergy Specialists
1824 Good Hope Road, Enola, PA 17025

UPMC Enola Allergy Specialists is seeking a friendly, organized, and patient-focused Patient Services Representative to join our team! This position serves as the first point of contact for patients and plays a vital role in creating a positive patient experience while supporting the daily operations of our busy specialty practice.

If you enjoy working in a collaborative healthcare environment and are passionate about providing excellent customer service, we encourage you to apply.

• Monday: 7:00 AM to 11:00 AM
• Tuesday through Friday: 7:00 AM to 4:30 PM
• No weekends
• No holidays
• No on-call requirements
• Minimal travel to surrounding offices to assist with coverage during short staffing situations

• Monday through Friday schedule
• No weekends or holidays
• Opportunity to work in a specialized allergy practice
• Supportive and collaborative team environment
• Comprehensive UPMC benefits package for eligible employees

This is an excellent opportunity to join a patient-centered practice where you can make a meaningful impact while building a long-term career with UPMC.

• Provide a warm, welcoming greeting for all patients.
• Guide patients through the use of self-arrival technology or check in patients at the front desk based on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patients with resources to arrange ancillary services at checkout.
• Help patients navigate the healthcare system by providing clear, understandable instructions. Follow up on unresolved patient questions or needs to ensure appropriate continuity of care.
• Understand the principles of service recovery and take appropriate action when service does not meet the expectations of the UPMC Experience.
• Register patients in the Biometrics (fingerprint recognition) program and explain its benefits.
• Promote the MyUPMC patient portal and assist patients with registration when applicable.
• Educate patients regarding their financial responsibility and connect them with advocacy resources as needed.
• Confirm and verify insurance benefits with the appropriate carrier through online verification systems or telephone inquiries.
• Obtain signatures from patients or family members for consent to treatment and financial responsibility in accordance with Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• Appropriately distribute and triage phone calls to other departments and/or clinical providers.
• Assist with administrative duties, including but not limited to scanning medical records and faxing documents.
• Remain knowledgeable about the navigation and functionality of the MyUPMC Patient Portal and confidently communicate information patients need to ensure a smooth experience and continued access to health information and care services.