Onsite Health Assistant - Saint Francis University

Purpose

Looking for a healthcare role where no two days are exactly the same? UPMC Health Plan is hiring a Full-Time Onsite Health Assistant to support our onsite health clinic at Saint Francis University in Loretto, PA. In this hands-on role, you’ll work directly with patients while supporting the day-to-day operations of the clinic, from scheduling and patient intake to vital signs, screenings, health education, and clinical support.

It’s a great opportunity for someone who enjoys helping others, thrives in a people-focused environment, and wants to grow their experience in healthcare.

Looking for a healthcare role where no two days are exactly the same? UPMC Health Plan is hiring a Full-Time Onsite Health Assistant to support our onsite health clinic at Saint Francis University in Loretto, PA. In this hands-on role, you’ll work directly with patients while supporting the day-to-day operations of the clinic, from scheduling and patient intake to vital signs, screenings, health education, and clinical support.

It’s a great opportunity for someone who enjoys helping others, thrives in a people-focused environment, and wants to grow their experience in healthcare.

The Onsite Health Assistant will be responsible for making and scheduling patient appointments in an efficient and timely manner. They will assist customers in person and on the phone, providing information, and communicating with various departments. Obtain and enter complete demographic and insurance information, as well as assist with patient assessments, under proper supervision, referrals and resource integration. Provides general health education to patients and participants of Onsite Services and Onsite Health Promotion.

• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
• Obtain lab/x-ray reports, hospital notes, referral information, etc.
• Complete forms/requisitions as needed. Schedule appointments.
• Verify insurance coverage and patient demographics.
• Prepare and managing charts to ensure information completed and filed appropriately.
• Other front office responsibilities, as required.
• Check schedules and organize patient flow.
• Accompany patients to exam/procedure room.
• Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
• Collect patient information/history, taking vitals, performing screenings per provider pertinent information including patient education as directed.
• Relay instructions to patients/families.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Distribute supplies and mail to team members in person or by shipping.
• Answer telephone, screens calls, takes messages, and provides information.
• Answer questions regarding patient appointments and testing.
• Greet and register patients in a polite, prompt, helpful manner.
• Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health).
• Maintain strict confidentiality related to medical records and other data.
• Comply with all UPMC Health System competencies, policies, and procedures.
• Send/receive documentation and patient medical records in accordance with Health Insurance. Portability and Accountability Act (HIPAA) and other state and federal regulations.
• Set up screening and education events according to Onsite Service event standards
• Maintain clean, orderly waiting area including…