Patient Services Representative- Natrona Heights

UPMC Ophthalmology is seeking a friendly, organized, and customer-focused Patient Services Representative to support our practice located at 2853 Freeport Road, Natrona Heights, PA 15065. In this vital front-line role, you will provide exceptional service to patients by scheduling appointments, managing registrations, verifying insurance information, handling phone inquiries, and ensuring a positive patient experience from check-in to check-out. This position offers a consistent Monday through Friday schedule with staggered daylight shifts of 7:00 a.m. to 3:30 p.m., 7:30 a.m. to 4:00 p.m., or 8:00 a.m. to 4:30 p.m., with no weekends or holidays required.

Candidates should possess strong communication, multitasking, and customer service skills, along with the flexibility to travel to other UPMC Vision Institute locations as needed to support operational and patient care needs. Join a dedicated team committed to delivering outstanding ophthalmic care in a collaborative and patient-centered environment.

• provide a warm greeting for all patients
  
  Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
  
  Collect copayments and any other applicable patient payments at the point of service
  
  Confirm and/or update patient registration information at checkout
  
  Schedule follow-up appointments within the practice at checkout
  
  Schedule or connect patient to resources to schedule for ancillary services at checkout
  
  Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
  
  Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
  
  Register patients in Biometrics (fingerprint recognition) program and explain benefits
  
  Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
  
  Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
  
  Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
  
  Appropriately distribute / triage phone calls to other areas and / or clinical providers
  
  Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
  
  Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.