Manager Ophthalmology

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the  Best Hospitals  by U.S. News & World Report for 23 consecutive years.

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Manages the team members in an ophthalmic physician practice with the potential of multiple office locations. Oversees clinical performance and quality improvement activities in the practice including development and implementation of protocols and standard work. Assists with overall practice operations.

• Monitors patient flow and proactively balances patient needs and resource utilization.
• Supervises, directly or indirectly clinical opthalmologic support team members.
• Directs the orientation, assignment(s), learning, competency, and care delivery of the clinical ophthalmologic team members.
• Assesses the clinical needs of the practice in collaboration with the Practice Triad.
• Assists in development and implementation of policies/procedures/protocols/standards designed to facilitate improved care and promote positive patient outcomes.
• Responds to and resolves patient complaints, maintains a tracking mechanism for complaints, and operates a successful service recovery system.
• Manages clinical supply chain for medications and equipment in collaboration with the Practice Triad.

• High School Diploma/GED
• 3 years experience in an ophthalmic office setting and 3 years experience in a management role.
• Knowledge of ophthalmic procedures.
• COA
  - Certified Ophthalmic Assistant
  - State of Pennsylvania Upon Hire or COT
  - Certified Ophthalmic Medical Tech
  - State of Pennsylvania Upon Hire

• Bachelor’s Degree

• Lift and carry 25 lbs.
• frequent sitting/standing, frequent keyboard use,
  * patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law.

All personnel actions and programs will adhere to this policy. Personnel…