Front Desk Representative - AmishView Inn & Suites

Overview

Front Desk Representative - Amish View Inn & Suites (Administrative)

Position Summary

The Front Desk Representative supports the front desk operations to ensure that the highest quality standards in guest relations are met for the hotel. This position provides first and lasting guest impressions with clear communication with guests and coordination with all departmental operations of the hotel in accordance with the policies to provide superior service. Schedule flexibility is required for this position including night audit coverage as needed.

• Greet and interact with guests while presenting a welcoming smile and friendly disposition.
• Perform all guests check-in and check-out procedures, make reservation cancellations via phone, email or in person.
• Become proficient in using hotel property management system and third-party booking sites.
• Accurately describe guest rooms and impart important hotel information to guests.
• Actively anticipate and address guests needs. Alerts appropriate departments about any special requests.
• Resolve any problems and complaints in a timely and efficient manner and elevate complaints to front desk management team when appropriate.
• Communicate guest comments to drive improvements and increase guest satisfaction to front desk management team.
• Provide information to guests on restaurants and local attractions.
• Deliver towels, blankets, pillows, etc. to guest rooms and to make up an occasional sofa bed.
• Develop and maintain a positive relationship with all hotel co-workers, Department Heads, TES Inc. co-workers, and outside vendors.

• Display a positive, professional appearance and friendly demeanor at all times.
• Availability to work a flexible schedule that includes evenings, weekends, and/or holidays and night audit shifts.
• Excellent people skills with the ability to interact with guests, all levels of management and employees and ability to smile over the phone.
• Strong communication skills. Will need to relay many critical requests and information across different departments on a daily basis.
• Ability to capture details and remain organized in busy environments.
• Ability to problem solve, prioritize and think on one’s feet.
• Enjoy being part of a team.
• Enjoy taking initiative and being pro-active.
• Deliver a high quality of work to ensure we are providing top notch service.
• Comfortable using computers.
• Highly dependable with a history of consistent attendance and punctuality.
• High school diploma or equivalent.