Front Desk, Hospitality ​/ Hotel ​/ Catering

Front Desk Agent – Landmark Hospitality

Landmark Hospitality is currently looking for a Front Desk Agent to join our team at Elstowe Manor, Elkins Park.

• Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay
• Register guests, make and modify reservations, hotel operator and concierge duties
• Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy
• Approach all encounters with guests and associates in a friendly service‑oriented manner
• Maintain regular attendance in compliance with standards as required by scheduling which will vary according to the needs of the hotel
• Comply at all times with property policies, standards and regulations to encourage safe and efficient hotel operations
• Greet and welcome all guests approaching the Front Desk in accordance with standards; maintain a friendly and warm demeanor at all times
• Handle requests for information, mail and messages in an efficient and courteous manner
• Answer guest inquiries about hotel service facilities and hours of operation
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel
• Be aware of all rates, packages and special promotions; be familiar with all in‑house groups; be aware of closed‐out and restricted dates
• Obtain all necessary information when taking room reservations and follow rate‑quoting scenario
• Have knowledge of and assist in emergency procedures as required
• Handle check‑ins and check‑outs in a friendly, efficient and courteous manner
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
• Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
• Use proper two‑way radio etiquette at all times when communicating with other associates
• As needed deliver guest items such as luggage, newspapers, messages, packages, amenities or other items requested by guests or team members
• Maintain an up‑to‑date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel
• Perform other duties as assigned which may include but are not limited to helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

• Positive and upbeat personality with a desire to deliver outstanding guest service
• Ability to multi‑task, be detail‑oriented and problem‑solve to effectively deal with internal and external guests
• Clear communication skills and the ability to convey information effectively
• Fast and accurate decision making when evaluating alternative courses of action
• Works well in a fast‑paced environment
• Proactive and effective handling of issues or concerns that arise
• Effective listening and clarifying skills when dealing with co‑workers and guests
• Basic financial literacy and arithmetic functions (adding, subtracting, multiplying, dividing)
• Read, comprehend, and write simple instructions and short correspondence or memos
• Logical reasoning to define problems, gather information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables
• Operational knowledge of Microsoft Office suite
• Understanding of hotel products and guest services
• Participation in creating an enjoyable work environment

• Perform essential job functions safely and successfully in accordance with the ADA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
• Lift and carry up to 15 lbs; stand for prolonged periods and climb steps regularly
• Physically maneuver through work areas; bend, lift, carry, reach/extend arms and hands above shoulder height frequently or otherwise move in a constantly changing environment

• 401(k) and matching contributions
• Health insurance for full‑time employees
• Dining discounts
• Career growth opportunities

Landmark Hospitality is proud to be an Equal Opportunity Employer.