Guest Services Agent - Inn

Position Title

Guest Services Agent - The Inn at Villanova University

Villanova, PA

Full-time, 12 months per year.

• Join a mission‑driven organization. Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.
• Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News & World Report’s 2025 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum.
• Villanova’s most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more.

The Guest Services Agent is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the Front Desk runs smoothly and efficiently and in accordance with The Inn and always at a 4‑Diamond style level.

Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.

• Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner.
• Take individual and group reservations by telephone, e‑mail, and an online system in an accurate and efficient manner.
• Check guest in and out, and assist with any issues or arrangements that guests may need help with.
• Maintain security and safety of The Inn, Inn property, guests, guests’ property, and fellow team members.
• Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of overnight fees and sale of goods.
• Always represent and promote The Inn in a positive manner to guests, callers, and local officials.
• Provide overnight, on‑call assistance in case of emergencies.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Perform other duties and assist with projects as assigned.

• High school diploma or equivalent required.
• Customer service experience required, preferably in a hospitality/hotel environment.
• Must enjoy working with the public and be able to professionally handle any conflicts, guest issues, or emergencies that may arise.
• Experience handling cash and recording sales transactions required.
• Excellent oral communication and organizational skills.
• Demonstrated ability to work effectively without immediate supervision.
• Ability to multi‑task efficiently.
• Must be willing to work evenings, weekends, and holidays as schedule requires.

• Computer literacy and familiarity with WIN , MS Word, Excel, PMS , POS and Outlook preferred.
• First Aid and CPR certification preferred; training can be provided.

• Physical requirements include the ability to work long hours. Ability to stand for long periods of time without sitting or leaning.

• Hourly rate: $17.93 an hour plus shift differential when applicable.
• Salary grade: 10.
• Job classification: non‑exempt.
• Minimum references needed: 3; maximum references needed: 3.