Spa - Front Desk Agent

Spa - Front Desk Agent

We are seeking key positions in our Spa department responsible for greeting guests and ensuring they arrive at their designated areas within the spa. Our guest's first impression is vital to a lasting one! If you have the charisma and energy that everyone talks about, we have the career for you!

Essential functions include:

• Responsible for greeting all guests that come to the spa and assisting them with any requests that they may have.
• Checking in appointments, booking services, and checking out appointments.
• Providing guests with answers to any questions they may have concerning spa services and procedures.
• Communicating well with guests in addition to associates and other members of management.
• Maintaining complete knowledge of all resort features, services, and hours of operation.
• Maintaining knowledge of all spa and salon services as well as fitness center programs and daily group activities.
• Booking spa appointments and assisting guests with the check-in process as well as the check-out process.
• Greeting all guests with a warm welcome and ensuring that they are satisfied with their spa experience.
• Accommodating all guest requests quickly and courteously.
• Handling complaints effectively and efficiently.
• Setting up workstations with the appropriate supplies.
• Other job duties assigned.

Knowledge, skills, and abilities required include:

• Ability to communicate fluently in English.
• Ability to maintain appropriate grooming standards according to organizational policy.
• High school diploma.
• Previous experience in the retail or hospitality industry.
• Able to work a flexible schedule that includes nights, weekends, and holidays.
• Effective interpersonal, verbal, and written communication skills.

Begin a meaningful career  Nemacolin resort in Pennsylvania's Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth & development includes:

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

Benefits & everyday perks include:

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

About Nemacolin:

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit  to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.