Guest Services Executive - Front Office - Jumeirah Messilah
Job in
Baden, Beaver County, Pennsylvania, 15005, USA
Listed on 2026-07-01
Listing for:
Dubai Holding
Full Time
position Listed on 2026-07-01
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Customer Service Rep, Guest Services, Front Desk/Receptionist
Job Description & How to Apply Below
Location: Baden
Guest Service Executive
An exciting opportunity has arisen for a Guest Service Executive role to join the Front Office team at Jumeirah Messilah Beach Hotel & Spa, Kuwait.
Your main duties will include:
- Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet
- Take payment from guests on departure and close their bills correctly
- Be efficient in assisting guests throughout their stay with any requirements
- Sell rooms to walk-in guests at the maximum rate possible
- Ensures that the Guest Services desk is manned, operationally prepared and stocked at all times
- Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
- Update all information given by guests on the Registration Card on check-in into the Opera system making sure that all required information has been provided
- File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks
- Neatly file registration cards of departed guests by date and in alphabetical order.
- Scan the passport of every guest on arrival and save the data correctly for the CID Report
- Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached the Registration Cards neatly
- Logs and keeps the immediate supervisor fully informed of all challenges, negative feedback or unusual matters of significance
- Attend the daily handover briefing at the beginning of each shift.
- Open safe deposit boxes for guests ensuring that details and signatures on the record card are completed and correct
- Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
- Assist the CID Clerk with entering the data in the computer system whenever required
- Assist Guest Relations with escorting guests to their rooms on arrival, explaining all the features and facilities
- Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
- Take advance payment guarantee on check-in for all guests according to the Resort's Credit Policy
Qualifications:
About you:
- Should have 2-year minimum experience in same role in a five-star hotel.
- Able to handle multiple tasks.
- Customer service experience in a five star environment in Front Office.
- Proficiency in spoken and written Business English
- Able to effectively communicate with all levels of colleague and Management.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.
Job Info:
- Job Identification 114177
- Job Category Rooms
- Apply Before 07/19/2026, 08:00 PM
- Job Schedule Full time
- Locations JUMEIRAH MESSILAH BEACH HOTEL & SPA, 72127, KW
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