Guest Services Agent - Inn

Guest Services Agent
- The Inn at Villanova University

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Posting Number:

- S

Position Title:

- Guest Services Agent
- The Inn at Villanova University

Position Type:

- Staff

Location:

- Villanova, PA

Recruitment Type:

- Internal/External Applicants

Work Schedule:

- full-time/12-months

Department:

- 507-Inn at Villanova University

Position Summary:

Why work at Villanova? Join a mission-driven organization. Since Villanova University's founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others. Villanova has been included among the nation's best colleges and universities. VU's inclusion again in U.S. News & World Report's 2025 "Best Colleges" rankings is another indication of the University's continued prominence and forward momentum.

Villanova's most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more. The Guest Services Agent is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the Front Desk runs smoothly and efficiently and in accordance with The Inn and always at a 4-Diamond style level.

Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

Duties and Responsibilities:

Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner. Take individual and group reservations by telephone, e-mail, and an online system in an accurate and efficient manner. Check guest in and out, and assist with any issues or arrangements that guests may need help with. Maintain security and safety of The Inn, Inn property, guests, guests' property, and fellow team members.

Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of overnight fees and sale of goods. Always represent and promote The Inn in a positive manner to guests, callers, and local officials. Provide overnight, on-call assistance in case of emergencies. Ability to focus attention on guest needs, remaining calm and courteous at all times. Perform other duties and assist with projects as assigned.

Minimum Qualifications:

High school diploma or equivalent required. Customer service experience required, preferably in a hospitality/hotel environment. Must enjoy working with the public and be able to professionally handle any conflicts, guest issues, or emergencies that may arise. Experience handling cash and recording sales transactions required. Excellent oral communication and organizational skills. Demonstrated ability to work effectively without immediate supervision. Ability to multi-task efficiently.

Must be willing to work evenings, weekends, and holidays as schedule requires.

Preferred Qualifications:

Computer literacy and familiarity with WIN, MS Word, Excel, PMS, POS and Outlook preferred. First Aid and CPR certification preferred; training can be provided.

Physical Requirements and/or Unusual

Work Hours:

Physical requirements include the ability to work long hours. Ability to stand for long periods of time without sitting or leaning.

Salary Posting Information: $17.93 an hour plus shift differential when applicable