Assistant Head Concierge - Splendido, Hotel Portofino

Assistant Head Concierge

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future. Become part of a caring team of professionals striving for excellence.

At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.

We are looking for an Assistant Head Concierge for the season to join our Concierge team.

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally.

Main duties & responsibilities:

• Assist the Head Concierge in overseeing the daily operations
• Provide guidance and support to the team to ensure service excellence
• Welcome guests warmly and professionally, assisting them with inquiries, reservations, transportation, and other needs
• Maintain an in-depth knowledge of hotel services, local attractions, restaurants, and events
• Maintain accurate and up-to-date records of guest requests and preferences
• Collaborate with other hotel departments to ensure a seamless guest experience
• Anticipate Guests' needs and handle Guests' complaints