Butler - Falling Rock; Overnight

Butler - Falling Rock (Overnight)

The compensation for this full-time opportunity includes a base rate of $16.00 per hour with the potential to earn $25.00 per hour after gratuity.

POSITION SUMMARY:

The Overnight Butler delivers highly personalized, anticipatory service to guests of a luxury private resort. This role is responsible for creating exceptional, discreet, and seamless guest experiences from pre-arrival through departure. The associate in this role serves as the primary point of contact for assigned guests, ensuring all preferences are met with the highest standards of professionalism, confidentiality, and attention to detail.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

Guest Experience & Service

• Provide bespoke, white-glove service tailored to individual guest preferences and needs.
• Serve as the primary liaison for assigned guests, managing requests promptly and proactively.
• Conduct suite orientations upon arrival and provide resort information.
• Anticipate guest needs through observation and preference tracking.
• Coordinate and deliver in-room dining, amenities, unpacking/packing services, and wardrobe care as requested.
• Maintain a visible yet discreet presence throughout the guest stay.

Pre-Arrival & Departure

• Review guest profiles and prepare personalized amenities prior to arrival.
• Coordinate special occasions, celebrations, and custom experiences.
• Manage seamless departure experiences, including packing assistance and transportation coordination.
• Update guest preference records to support future visits.

Coordination & Communication

• Liaise with Housekeeping, Culinary, Spa, Activities, and Transportation teams to fulfill guest requests.
• Ensure all guest areas are maintained to luxury presentation standards.
• Monitor and follow up on service recovery opportunities.
• Maintain detailed daily logs and communicate effectively during shift transitions.

Standards & Compliance

• Uphold the resort's luxury service standards and brand expectations.
• Maintain strict confidentiality regarding guest identity and activities.
• Follow all safety, security, and resort policies and procedures.
• Participate in ongoing luxury service training.

Required Qualifications

• High school diploma or equivalent required; hospitality degree preferred.
• Minimum 2–4 years of experience in luxury hospitality, private service, or butler service.
• Exceptional interpersonal and communication skills.
• Demonstrated ability to provide discreet, anticipatory service.
• Strong organizational and multitasking abilities.
• Professional appearance and polished demeanor.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Valid driver's license may be required (based on property needs).

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management's assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

Begin a Meaningful Career at Nemacolin

At Nemacolin resort in Pennsylvania's Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth & Development

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual…