Housekeeping Supervisor

Description

The housekeeping supervisor coordinates and directs cleaning staff to ensure facilities remain clean, sanitary, and well-maintained. They manage shift schedules, inspect guest rooms and common areas, train new employees, and monitor inventory to maintain an adequate supply of linens and cleaning products.

• Staff Management: Create work schedules, assign specific rooms or zones, and conduct daily team briefings.
• Quality Control: Inspect rooms and public spaces to ensure they meet the organization's sanitation and aesthetic standards.
• Training &
  
  Coaching:
  
  Onboard new hires, provide continuous training on safety protocols, and address performance or behavioral issues.
• Inventory Control: Monitor stock levels for cleaning supplies and linens, track supply usage, and submit orders when inventory runs low.
• Guest Relations: Address customer complaints regarding cleanliness promptly and professionally to ensure high satisfaction.
• Cross-Departmental
  
  Collaboration:
  
  Coordinate with the maintenance team to report and track repairs, and communicate room statuses with the front desk.

• Leadership & Delegation: Ability to manage and motivate a team of 10-15 housekeepers while holding them accountable.
• Time Management: Strong organizational skills to ensure efficient room turnover and handle unexpected scheduling emergencies.
• Physical Stamina: Ability to stand or walk for long periods and frequently lift or carry items.
• Productivity & Communication: Clear verbal and written communication for reporting room statuses and tracking supplies.