Front Desk Agent

Job Title

Front Desk Agent

Kalahari Resorts PA-PA

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting‑edge convention centers that redefine hospitality.

But we’re more than a resort. As a family‑owned company, our Promise is simple:
Lead with Love
. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Front Desk Agent

Kalahari Resorts & Conventions is seeking a Front Desk Agent
. In this role, you will be responsible for assisting resort guests during their check‑in, stay, and checkout while providing a beyond‑expectation resort experience to all guests.

As part of our leadership team, you’ll embody our Promise to Lead with Love
—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll be responsible for providing attentive, courteous, and efficient service to all guests.

$14/hr

• Oversee daily operations of guests during their check‑in, stay, and checkout.
• Fully comprehend and operate all relevant aspects of the Front Desk computer system, copiers, fax machines, and other office equipment.
• Ensure that all guests are checked in/out in a friendly, efficient, courteous, and confidential manner based on resort standards.
• Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
• Answer guest inquiries about resort services, facilities, and hours of operation in a timely manner.

• 1–2 years of front desk/guest service experience.
• Open availability including overnights.
• Effectiveness in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Effective listening, understanding, and clarifying of issues.

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within.
• 401(k) matching, paid time off, and holiday compensation.
• Health, dental, and vision coverage for full‑time associates.
• Employee appreciation events, discounts, and perks at all resorts.
• Education assistance programs to help advance your career.

At Kalahari, we believe the best leaders Lead with Love
—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Kalahari Resorts & Conventions is an Equal Opportunity Employer.