Guest Service Rep​/Innkeeper

Location: Upper Darby

# Guest Service Rep/Innkeeper Glasbern Inn - Fogleville, PA 18051

Start Date   04/15/2026

End Date   07/31/2026## Overview Salary Range $19.00 - $20.00 Hourly## Description Our Hotel Guest Service Agent, your primary role is to provide exceptional customer service to hotel guests. You'll assist guests with check-in and check-out procedures, handle reservations and inquiries, and address any concerns or requests they may have during their stay. Additionally, you'll strive to ensure a seamless and enjoyable experience for guests while upholding the hotel's standards of hospitality and professionalism.

Team Member Benefits:
* Employer Matched 401K
* Hotel Room Discounts across multiple brands
* Other Supplemental Benefits

Essential Job Functions:

* Greet, register, and assign rooms to guests of the hotel.
* Verify customers' credit and establish payment method.
* Make and confirm external reservations for dinner, entertainment, and transportation.
* Compute bills, collect payments, and make change for guests.
* Answer hotel phone and handle guest requests and inquiries.
* Transmit and receive messages, using telephones or PMS system.
* Deposit guests' valuables in hotel safes or safe-deposit boxes.
* Perform bookkeeping activities, such as balancing accounts.
* Serve food and beverages to guests, ensuring a positive dining experience.
* Act as a private lounge host.
* Practice safe work habits and use required safety equipment.
* Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
* Perform other duties as requested by management.## Qualifications
* High School diploma or equivalent preferred.
* Previous customer service experience required or equivalent training.
* Dynamic, engaging and passionate personality with the ability to multi-task
* Work schedule varies and may include working on holidays, and weekends.
* Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.

Job descriptions and responsibilities are subject to change depending on business needs.
#J-18808-Ljbffr