General Manager

General Manager

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel for the Select Service Division.

Responsibilities include touring the operating departments daily, conducting weekly staff meetings, meeting all financial review dates, holding a monthly financial review with all department managers, ensuring that all department heads maintain budgeted productivity levels, developing managers for future advancement, playing a pivotal role in hotel sales efforts, participating in required M.O.D. coverage, maintaining direct contact with and monitoring the development of management trainees, adhering to all Highgate Hotel policies and procedures, overseeing and assisting in the Highgate Hotel budget process, ensuring that training in service standards is taking place in each department, assisting in creating a positive team-oriented environment, inspecting rooms regularly, ensuring complete processing of invoices daily, ensuring that all appropriate information for financial documents is received by the Corporate Office monthly, ensuring the cleanliness and maintenance of the physical property, ensuring that employees are attentive, friendly, courteous and efficient in their interactions, forecasting monthly the hotel's financial position, preparing and conducting all management interviews, interviewing all prospective final candidates for any vacant management position, performing all Executive Committee members performance appraisals, motivating, coaching, counseling and disciplining all management personnel, performing any other duties as requested by the Vice President or Regional Director of Operations, ensuring that all employees receive fair and equitable treatment, meeting clients on the property, being in the public areas during peak times, ensuring procedures for handling of the hotel safe are followed, ensuring monthly credit meetings are conducted, completing required corporate training modules, and ensuring that all scheduled meetings take place on the property.

Qualifications include at least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Must maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines.

Must approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Must attend all hotel required meetings and trainings. Must participate in M.O.D. coverage as required. Must maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Must maintain high standards of personal appearance and grooming, which include wearing nametags.

Must comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Must perform other duties as requested by management.