Area Partner: Multi-Unit Operations Leader — Restaurants, Event Venues & Boutique Hotels

Area Partner

The Area Partner is a senior operational leader responsible for the financial performance, guest experience, and people leadership of a defined portfolio of Landmark properties — a deliberate mix of restaurants, event venues, and boutique hotels. This is a builder's role: you will set the operating rhythm, develop the General Managers, protect the brand at every property, and own the P&L outcomes.

You will report directly to Jeanne Cretella, President of By Landmark Hospitality, with a seat in the senior operating conversations that shape where the company goes next.

• Full P&L ownership across your portfolio — revenue growth, cost discipline, EBITDA
• Annual operating plans, budgets, and rolling forecasts, built in partnership with each General Manager
• Consistent execution of Landmark standards across rooms, F&B, banquets and private events, service, and facilities
• KPI ownership: sales, labor, prime cost, RevPAR/ADR where applicable, banquet conversion, guest satisfaction, retention
• Margin and productivity initiatives, including labor optimization and demand-based scheduling
• Partnership with Culinary and Beverage leadership on menu execution, product quality, and cost control

• Hotel operations: rooms performance, front-of-house service, F&B-in-hotel integration, capital planning, and facilities oversight
• Event venues: BEO discipline, banquet conversion, group sales partnership, on-property activation, and post-event review
• Restaurants: menu execution, beverage program, service standards, and throughput

• Direct leadership of General Managers and senior property leaders within your portfolio
• Clear performance expectations, regular coaching, structured reviews, and active succession planning
• Visible field presence — you will be where the work is, not behind a desk
• Honest, well-timed conversations when they are warranted; you don't avoid conflict, you use it to make the team better
• Partnership with HR on recruiting, onboarding, retention, and employee relations
• Identification and active sponsorship of high-potential leaders across the portfolio

• Senior ambassador for Landmark with guests, clients, repeat patrons, and community partners
• Oversight of service standards, training programs, and hospitality programming across the portfolio
• Partnership with Sales & Marketing on private events, activations, and revenue-driving initiatives
• Direct involvement in escalated guest situations — thoughtful, fast, and well-resolved

• Operational leadership and stabilization support for new restaurant, venue, and hotel openings
• Partnership with corporate teams on system rollouts and process improvements
• Contribution to long-term portfolio strategy alongside Jeanne and the senior team
• Compliance across federal, NJ, and PA labor, safety, and licensing requirements

• 10+ years of progressive hospitality operations experience, with at least 5 years in a multi-unit leadership role
• Multi-unit portfolio experience that includes at least one boutique hotel or high-volume events venue (this is not a restaurant-only role)
• Demonstrated P&L ownership and a track record of driving financial outcomes in high-volume environments
• Direct experience leading and developing General Managers and senior property operators
• Strong analytical fluency — you can read the P&L, the labor report, and the guest scores, and translate what you see into action
• Energized by founder-led, fast-moving environments where you are building the playbook, not just enforcing it
• Comfort with the operating reality of hospitality leadership: evenings, weekends, peak holidays, and new openings

• Experience overseeing a portfolio that includes restaurants, event venues, and hotels in combination
• Track record of opening and stabilizing new properties
• Working knowledge of Restaurant
  365, Toast, Paycom, Triple Seat, Opera, or comparable hospitality systems
• Familiarity with the New Jersey and Eastern Pennsylvania hospitality markets
• Bachelor's degree in Hospitality Management, Business, or…