Rooms Division Manager

Rooms Division Manager

Kalahari Resorts & Conventions is seeking a Rooms Division Manager. In this role, you will assist Rooms Division Director in operation of the Front Office, Housekeeping, and Maintenance Departments and work closely with the General Manager on special projects and assignments.

As part of our leadership team, you'll embody our Promise to Lead with Love —guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll be responsible for maximizing guest service scores and opportunities within the Division.

This is an hourly wage role

Key Responsibilities

• Responsible for the management, evaluation, and performance of all Rooms Division functions, including Front Office, Housekeeping, Laundry, Concierge, PBX and Bell Staff/Shuttle/Valet Service.
• Regularly monitor and inspect all hotel operations to ensure effective performance
• Be responsible for overseeing all labor cost controls within budgeted limits and occupancy variances to maximize productivity
• Respond to all guest requests, problems, complaints, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner and follow up to ensure guest satisfaction
• Work a varied schedule including nights and weekends and participate in the MOD program as needed

What We're Looking For

• Previous Rooms Division experience in Housekeeping or Front Desk preferred. Have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
• Bi-lingual skills are preferred but not required
• Four-year college degree in hospitality, business management, or related field preferred
• A leadership style rooted in collaboration, respect, and service to others.
• 5 years of progressive hotel/resort experience in full-service properties more than 500 rooms

A Sampling of Our Benefits

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love —because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.