Hospitality Specialist

• Location 731 WELCOME LAKE ROAD,Hawley, PA, 18428,United States
• Employee Type Full-Time

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Nestled in the scenic Pocono Mountains of Pennsylvania, Woodloch Legacy Resorts encompasses an award-winning family resort (Woodloch Pines), championship golf course (Woodloch Springs) and a luxury destination spa (The Lodge at Woodloch).

Owned and operated with pride by the Kiesendahl family since 1958, the concept of family is truly at the core of Woodloch and is key to its longtime success. Woodloch Pines was voted by Trip Advisor as the number one family resort in the United States and remains committed to its original mission to “treat all guests as if they were company in their own homes.”

Staff members are no exception to this rule.

Employees work hard and are passionate about what they do and why they do it. Staff can attest to feeling as though they are as much a part of the fun of being on vacation as the guests. With our unique activity program, abundant amenities, and outstanding nightly entertainment, your family, friends, and co-workers are guaranteed to be engaged, energized, and enthusiastic!

Woodloch Pines Inc is seeking applicants for a full-time Hospitality Specialist located in Pike County, PA.

This position is funded through the Pike County Job Creation Program supported by Community Development Block Grant (CDBG) funds. As part of this program, the employer encourages applications from low- and moderate-income individuals.

Candidates will gain a global view and experience on how Woodloch runs and operates. They will work hands on in various departments, as well as shadowing and mentoring with department heads and managers.

• · Professional, Positive Attitude, Enthusiastic, Motivated, Dedicated, Team Player, Sincere
• · Prior Hospitality Experience or Education Preferred
• · Organizational Skills
• · Desire to Listen and Learn
• · Flexibility with Scheduling (Weekend, Holidays, Nights, Days etc.)
• Department Heads will schedule Specialists and develop their own procedures for training. All programs will provide a combination of practical and administrative experiences. Training will take place in various departments, some may include:
  Front Desk, Dining Room Server & Social Activities

other duties may be assigned.

• · Check- in/out guests
• · Answer switchboards and transfer to appropriate departments
• · Maintain lobby area and coffee station
• · Conduct Site Tours (includes resort, groups, events and weddings)
• · Perform all required activities following specific guidelines and with enthusiasm
• · Responsible for the happiness and welfare of the guests while they are on the resort property
• · Coordinate with the other departments to ensure guest satisfaction
• · Provide exceptional customer service and represent Woodloch’s signature hospitality
• · Must be able to work independently and as part of a team

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skills and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or GED, hospitality and/or customer service experience a plus, but not required.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to respond to common inquiries or complaints from management, clients, customers or the public.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference and…