Banquet Server - PT

Banquets Server Position at Bear Creek

The ideal Banquets Server for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Banquets Department team, as a key service provider to the guests at banquet events.

They will be the main team member who interacts with guests and will be critical to the guest experience that Bear Creek is known for.

Efficiently complete pre-function side work

Greet guests as they arrive and assist with seating at tables

Serve all food courses and non-alcoholic beverage items to the guest in accordance with function requirements

Clear each course following procedures

Maintain complete knowledge of service requirements for assigned function

Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation

Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving

Knowledge of:

characteristics/description of wines/champagne ordered

prices for specified bar selections on cash bars

station assignment and table set-up

group name, type of function and expected attendance

scheduled hours of service

special requests/arrangements

order of service, traffic flow in room

Remove all tabletop items, linen and equipment from the function room as designated by function requirements

Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements

Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended

Monitor and maintain cleanliness, sanitation and organization of assigned work areas

Efficiently complete closing side duties

Adhere to payment, cash handling and credit policies/procedures

Follow maintenance program and cleaning schedule

Handle all beverage needs as specified in contract

Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor

Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

Contribute to the team's success by accomplishing tasks and assisting with projects as needed

Maintain knowledge and compliance with departmental policies, service procedures, and standards

Work as a team member to ensure our guests have the best possible experience

Understand emergency procedures and be able to apply them when necessary

Report any incidents, property damage or injuries immediately to Manager/Supervisor

Attend department meetings and training sessions as necessary

Other duties as assigned by Manager and/or Supervisor

Support Southern Management's Mission, Vision, and Values

Comply with Bear Creek and Southern Management's policies and procedures

Must be at least 18 years of age to serve alcoholic beverages

1 year experience as a Restaurant or Banquet food server preferred

High School Diploma or equivalent preferred

Availability during peak operating times, i.e.: weekends, holidays and special events

Maintain confidentiality of guest information and pertinent hotel data

Knowledge of various food service styles (i.e., French service, Russian service, Family style service, Butler style service).

Compute basic arithmetic and mathematical calculations

Organized and detail oriented

Excellent time management skills

Excellent interpersonal skills

Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

Alternate Sit/Stand or Walk at Will:
The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.

Climbing Ramps/Stairs:
Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing).

Note:

Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.

Communicating Verbally:
Expressing or exchanging ideas by means of the…