Security Checkpoint Supervisor

Security Checkpoint Supervisor

The Security Checkpoint Supervisor is responsible for controlling access to the property while providing excellent customer service to guests, residents, vendors, and employees. The role includes verifying reservations or credentials, directing traffic, issuing passes, answering guest questions, monitoring security, maintaining accurate entry logs, and communicating with security and front desk staff to ensure a safe, efficient, and welcoming arrival experience.

The selected candidate will be expected to perform the following functions: follows broadly based directions; trains and develops subordinate Security Department personnel; reads and analyzes a wide variety of instructional and training information; interacts and communicates with people representing a wide variety of units and organizations; conducts disciplinary and counseling sessions when necessary; develops department schedules, ensures operational status and conducts weekly random checks of alarm systems.

Essential functions include supervising all activities of checkpoints, overseeing standard operating procedures, supervising and scheduling of checkpoint concierge associates, conducting monthly gate inspections and training, advising on course of action on security and safety concerns, maintaining a high level of knowledge in resort policies and procedures, issuing disciplinary actions when appropriate, maintaining and logging records of all documentation, and other job duties as assigned.

Knowledge, skills, and abilities required include a high school graduate, PA Act 235 certification preferred, supervisory experience preferred, at least 1 years' experience working on a resort required on checkpoint concierge, ability to work various shifts, including flex shift/float position, excellent leadership skills, ability to make sound decisions, ability to work independently without direct supervision, ability to speak and write English, possession and maintenance of a current, valid driver's license, and participation in a resort provided hospitality security officer certification program and obtaining a passing score within 60 days of hire.

Craft a career defined by excellence, growth, and experience at Nemacolin, set within Pennsylvania's Laurel Highlands, where luxury-level service, refined hospitality, and a culture of meaningful careers take shape through experience, mentorship, and opportunity. A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention.

Professional development and recognition include paid training and continuous learning opportunities, leadership development and accelerated leadership pathways, mentorship, coaching, and cross-functional experience, and monthly recognition opportunities for associates, leaders, and teams.

Benefits designed for well-being and lifestyle include competitive compensation and attractive 401(k) program, medical, dental, and vision coverage available, paid time off, educational and career advancement support, savings across resort dining, retail, spa, and activities, discounted associate meals, dry cleaning, and uniform services, and exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.

A career at Nemacolin weaves together professional and personalized development, meaningful relationships, and the opportunity to help shape unforgettable experiences for guests, members, and colleagues alike.

About Nemacolin: A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.