Housekeeper​/Room Attendant

At The Willowbrook Village at Lake Harmony, a Wyndham Hotel, we believe that a great trip starts with a spotless, welcoming space to call home. We are seeking a detail-oriented and friendly Room Attendant to join our team. In this role, you will be the backbone of our guest experience—blending top-tier cleaning precision with a warm, service-oriented mindset. If you take pride in your work, enjoy staying active, and love making people smile, we want to hear from you!

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

• Display excellent customer relation skills and proactively greet guests warmly.
• Use wheeled carts to transport linens, towels, toilet items, and cleaning supplies.
• Thoroughly clean guest rooms, make beds, and sanitize bathrooms. Dust and polish furniture and equipment.
• Replenish guest room supplies like drinking glasses, writing materials, and bathroom essentials.
• Vacuum and clean rugs, carpets, upholstered furniture, and draperies.
• Dust and polish furniture and equipment. Shine metalwork fixtures and fittings.
• Wash walls, ceilings, woodwork, windows, door panels, and sills.
• Empty wastebaskets, clean ashtrays, and dispose of trash and waste appropriately.
• Maintain well-stocked, clean, and organized storage areas and carts.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for “Lost and Found” according to the standards.
• Adhere to company, safety, and security policies and procedures; report accidents, injuries, and unsafe conditions to management; complete required safety training and certifications.
• Perform any other duties as assigned.

• Ability to follow oral or written instructions accurately, often in a repetitive routine.
• Consistent performance of repetitive tasks with precision.
• Capability to lift, carry, or pull heavy objects using hands.
• Service-oriented mindset—actively seeks ways to assist people.
• Coordination skills—able to adjust actions in response to others’ actions.

• Education:
  
  High School Diploma or equivalent preferred.
• Experience:
  
  Experience in the hospitality industry or other relevant cleaning roles is advantageous.
• Schedule:
  
  Flexibility to work 8-hour shifts, including weekends, and holidays.