Shift Engineer - Semiramis InterContinental Cairo

About Us

At Inter Continental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the Inter Continental Hotels & Resorts brand you are more than just a job title.

At Inter Continental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join us as a Shift Engineer. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who:

- has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has great interpersonal skills.

• Maintain the hotel in your qualified trade to the desired standard
• Shift inspection and rectification
• Complete work orders as requested by the Chief Engineer to meet customer requirements
• Initiate/identify project work required throughout the hotel
• Implement and action the preventative maintenance program
• Demonstrate flexibility in changing the work schedule in light of guest priorities
• General building minor maintenance repairs
• Ensure pool chemical level is in accordance with legislative requirements, is vacuumed and surrounding area maintained to standards established
• Ensure plant rooms are checked and cleaned and are in operating order
• Carry pager and respond to requests from departments regarding minor maintenance issues throughout the day
• Conduct lighting checks to ensure all globes are in working order
• Investigate reported faults for laundry and kitchen equipment
• Carry out any minor repairs to guest rooms or public areas
• Liaise directly with departments regarding the completion of work orders and priorities in order of guest satisfaction
• Occupational Health and Safety Responsibilities
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching, and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.
• Anticipate guest needs, handle guest enquiries, and solve problems.
• Create a positive hotel image in every interaction with internal and external customers.
• Adhere to hotel brand standards.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Assist guests and escort them to locations within the hotel at their request.
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests’ needs.
• Maintain current hotel information to be able to provide information to guests.
• Demonstrate co-operation and trust with colleagues, supervisors, teams, and across departments.
• Communicate well to ensure effective shift hand-overs.
• Actively participate in organised meetings.
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit, and ensure effective two-way communication.
• Be open to new ideas and make changes in the job and routine as required.
• Work in line with business requirements.
• Complete tasks as directed by Management.
• Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements.
• Seek feedback on areas of shortfall.
• Maximize opportunities for…