Parking Concierge-(Lankenau Hospital

Parking Concierge

The Parking Concierge is responsible for providing a friendly, warm greeting to all self-parking guests. The Parking Concierge assists all arriving and departing self-parking guests with assistance and instruction on use of all equipment, driving directions, site directions, accurate information and assistance regarding the location while providing exceptional guest service in an attentive, friendly and efficient manner. Additionally, the Parking Concierge is responsible for accurately collecting and reconciling revenue.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers and clients. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Addresses guests using last names when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses the salutation of the day and welcomes guests to the location.
  
  -25%
• Uses proper Towne Park phone etiquette. Assists guests with directions and all other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Assists guests in using all self-parking equipment including instruction, room key use and payment terminals.
  
  -25%
• Identifies and collects revenue for all vehicles. Completes accurate cash drop slips and cash drop envelopes. Completes the shift report and other shift paperwork with detail and accuracy. Reconciles revenue and tickets at the end of every shift. Determines guest charges and processes payments via cash, credit, or direct billing.
  
  -25%
• Accurately categorizes tickets for audit purposes. Collects and reconciles revenue accurately and furnishes payment receipts. Completes accurate and timely shift reports. Follows all standard operating procedures related to cash banks. Operates equipment, including registers, gates, and credit card machines. Obtains information about daily events and rates to be charged.
  
  -25%

The total amount of time for all functions of the job - 100%

Education:

• High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

• N/A

Work Experience:

• One to three months related experience and/or training; OR equivalent combination of education and experience

Knowledge:

• General knowledge of parking garage policies

Skills:

• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand a multiple tiered rate system

Authority to Act:

• Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility:

• The employee has control over resources available only.

Working Conditions & Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb…