Housekeeper, Hospitality ​/ Hotel ​/ Catering

Resort Housekeeper

This is an umbrella position encompassing multiple housekeeping opportunities across the resort, including:

• Room Attendant
• Houseperson
• Turndown Attendant
• Public Area Attendant

Specific assignments will be determined based on experience, strengths, and the operational needs of the resort.

Position Summary:

As a Resort Housekeeper at Nemacolin, you will play an essential role in creating an exceptional guest experience through the highest standards of cleanliness, presentation, and attention to detail. Every interaction with a guest and every space you touch contributes to the feeling of comfort, care, and personalized service that defines a luxury resort experience.

Whether preparing a guestroom for arrival, providing thoughtful evening turndown service, maintaining pristine public spaces, or supporting the housekeeping team behind the scenes, you will be part of a team dedicated to delivering an elevated level of hospitality.

Essential Functions:

• Guestroom & Housekeeping Services
• Clean and prepare guest accommodations according to established luxury service and cleanliness standards.
• Make beds, change linens, replenish amenities, dust, vacuum, mop, sanitize, and maintain guestrooms and assigned areas.
• Complete detailed inspections of assigned spaces to ensure they are guest-ready and presented to resort standards.
• Provide turndown service, including evening preparation of guestrooms and thoughtful placement of amenities and special touches.
• Respond appropriately to guest requests and communicate guest needs to the appropriate department.
• Handle guest belongings and personal items with discretion, care, and respect.
• Identify and report maintenance concerns, damaged items, lost and found, and other conditions requiring attention.
• Public Areas & Resort Presentation
• Maintain cleanliness and presentation of public spaces, including lobbies, corridors, restrooms, recreational areas, and other guest-facing environments.
• Routinely inspect assigned areas and address cleanliness needs proactively.
• Ensure public spaces remain polished, inviting, and consistent with luxury resort standards throughout the day.
• Assist with special cleaning projects, seasonal preparations, deep-cleaning assignments, and other housekeeping needs.
• Housekeeping Support
• Transport linens, towels, amenities, cleaning supplies, and other materials throughout the property.
• Stock and maintain housekeeping closets, carts, storage areas, and work spaces.
• Collect and transport soiled linens and refuse according to established procedures.
• Support room attendants and other housekeeping colleagues with the timely completion of daily assignments.
• Maintain equipment and supplies in a clean, organized, and serviceable condition.
• Follow all safety, sanitation, chemical-handling, and workplace procedures.
• Luxury Hospitality & Guest Experience
• Demonstrate genuine care and professionalism in every guest interaction.
• Protect guest privacy and maintain confidentiality at all times.
• Anticipate guest needs and take ownership of opportunities to enhance the guest experience.
• Maintain a polished, professional appearance and demeanor while working throughout the resort.
• Communicate effectively with Housekeeping leadership and other resort departments to ensure seamless service.
• Represent the resort's commitment to exceptional hospitality in every task, regardless of whether the work is guest-facing or behind the scenes.

Knowledge,

Skills and Abilities

Necessary:

• Previous housekeeping, hospitality, hotel, resort, custodial, or customer service experience is preferred but not required
• A strong work ethic and willingness to take ownership of assigned responsibilities
• Exceptional attention to detail and pride in maintaining a clean, polished environment
• Ability to work efficiently while maintaining high standards of quality
• Professional, courteous, and service-oriented approach
• Ability to work independently while contributing effectively as part of a team
• Ability to maintain discretion when working in guest accommodations and private areas
• Flexibility to work varying schedules, including weekends, holidays, early mornings, evenings, and peak resort periods

Additional Requirements:

• Hig…