Guest Service Manager - Smokehouse at Plain & Fancy Farm

• Location 3121 Old Philadelphia Pike,Bird in Hand, PA, 17505,United States
• Employee Type Full Time Exempt
• Required Degree High school
• Manage Others Yes

Few companies can claim over 95 years in business, but we can at Thomas

E. Strauss, Inc. We owe our ongoing success to our exceptional staff and solid management team who are dedicated to an excellent guest experience.

• Performance Management: Direct FOH operations according to TES Inc. Leadership Traits; provide real-time feedback to maintain elite standards.
• Coaching & Development: Mentor staff to enhance service quality and foster long-term professional growth. Coaching includes performance reviews and progressive discipline.
• Experience Oversight: Consistently execute service standards to exceed guest expectations and build brand loyalty.
• Conflict Resolution: Analyze and resolve complex guest concerns, providing expert support to all teammates.
• Revenue Promotion: Proactively identify opportunities for upselling initiatives involving guest feedback, upsellingand social media reviews.

The Guest Service Manager oversees daily dining room operations with a  Guest First  mentality. Serving as the service team captain, you will manage real-time guest feedback and report directly to the General Manager to drive operational excellence. This role balances celebrating team wins with patient, effective coaching to continuously improve performance.

• Performance Management: Direct FOH operations according to TES Inc. Leadership Traits; provide real-time feedback to maintain elite standards.
• Coaching & Development: Mentor staff to enhance service quality and foster long-term professional growth. Coaching includes performance reviews and progressive discipline.
• Experience Oversight: Consistently execute service standards to exceed guest expectations and build brand loyalty.
• Conflict Resolution: Analyze and resolve complex guest concerns, providing expert support to all teammates.
• Revenue Promotion: Proactively identify opportunities for upselling initiatives involving guest feedback, upsellingand social media reviews.

• Culture: Uphold the Company Mission Statement in every guest and teammate interaction.
• Operational Mastery: Maintain full proficiency in all FOH stations and procedures.
• Growth: Drive revenue by managing guest feedback and monitoring social media engagement.
• Operations: Oversee opening and closing procedures to ensure strict adherence to company standards.
• Administration: Utilize technology to manage schedules, timecards, performance reviews, and supply ordering with high accuracy and consistency.

• Experience: Minimum of 4 years of management experience in a high-volume setting; hospitality leadership and POS proficiency preferred.
• Education: High school diploma or equivalent preferred; must be 18+ years of age.
• Communication: Exceptional verbal and written skills; able to lead teams and engage professionally with guests.
• Traits: Detail-oriented, self-motivated, and proactive in prioritizing tasks and solving challenges.
• Availability: Flexible schedule, including evenings, weekends, and holidays.
• Technology: Proficiency in the following applications:
  Microsoft 365 (Outlook, Teams, Word, Excel, etc.), HRIS Platform (Scheduling/Timesheets), and Reservation systems.

Physical Demands and Work Environment
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls in a fast-paced, high-temperature environment. The employee is required to stand for long periods of time, walk, sit and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

The employee may occasionally drive. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment…