Hardy's Village Supervisor; Seasonal

Hardy's Holiday Village Supervisor Intern

Step into a one-of-a-kind leadership opportunity this holiday season as a Hardy's Holiday Village Supervisor Intern at Nemacolin.

As a Supervisor Intern, you will play a key role in bringing Hardy's Holiday Village to life while gaining meaningful, hands-on experience leading a seasonal team in a luxury hospitality environment. You will help oversee day-to-day operations, support and motivate Holiday Helpers, and ensure every element of the village runs smoothly from opening to closing.

This is an ideal opportunity for a highly organized, energetic, and naturally positive individual who thrives in a fast-paced environment and enjoys working with people. You'll learn to balance staffing needs, operational priorities, guest expectations, and unexpected challenges—all while maintaining the warmth, professionalism, and holiday spirit that make Hardy's Holiday Village special.

From coaching associates and coordinating daily activities to jumping in wherever you're needed, you'll be at the center of the action and have the opportunity to make a meaningful impact on both the associate and guest experience.

Internship Benefits:

• Full-time, paid winter internship
• Onsite associate housing available
• Hands-on leadership and supervisory experience
• Exposure to luxury hospitality and seasonal operations
• Opportunities to build professional and leadership skills
• Potential for long-term employment following the internship

Qualifications:

• Currently enrolled in a college or university program; students studying Hospitality Management, Business, Event Management, Tourism, Recreation, Communications, or a related field are encouraged to apply.
• Must be at least 18 years of age.
• Previous leadership, supervisory, hospitality, retail, event, or customer-facing experience preferred.
• Strong verbal and written communication skills.
• Computer literacy and the ability to learn and effectively use resort systems and technology.
• Ability to work effectively in a fast-paced environment while maintaining composure, accuracy, and professional standards.
• Ability to stand, walk, and remain active for extended periods throughout the workday.
• Ability to work independently while also collaborating effectively with a diverse team.
• Must have reliable attendance and a strong sense of accountability.
• Must be available for the full duration of the winter internship.

Essential Functions:

• Lead the Holiday Team:
  Provide day-to-day direction, support, and encouragement to Holiday Helpers while fostering a positive, collaborative, and high-energy team environment.
• Oversee Daily Operations:
  Help coordinate opening, operating, and closing procedures to ensure Hardy's Holiday Village runs safely, efficiently, and seamlessly each day.
• Manage Staffing & Coverage:
  Monitor daily staffing needs, coordinate associate assignments, and respond to call-offs or changing operational needs to maintain appropriate coverage.
• Support Associate Performance:
  Coach and guide Holiday Helpers to ensure they understand their responsibilities and consistently deliver warm, engaging, and professional guest service.
• Create Exceptional Guest Experiences:
  Lead by example by interacting with guests, resolving concerns, answering questions, and ensuring the holiday village consistently delivers memorable experiences for families.
• Maintain Operational Excellence:
  Monitor the cleanliness, organization, presentation, and functionality of guest-facing areas and address issues promptly.
• Coordinate Holiday Experiences:
  Help facilitate the smooth operation of holiday shops, cocoa and treat stations, activities, special events, and appearances by Santa, Mrs. Claus, and the elves.
• Communicate Effectively:
  Serve as a key communication point between Holiday Village associates and leadership, ensuring important updates, operational changes, and guest needs are communicated clearly and promptly.
• Problem-Solve in Real Time:
  Quickly assess unexpected challenges and determine appropriate solutions while maintaining composure, professionalism, and a positive attitude.
• Pivot When Needed:
  Adapt to changing guest volume, weather, staffing, schedules, special events, and other…