Senior Director Hospitality

• Base Pay $95,000.00 - $ / Year
• Job Category DIRECTOR
• Employee Type Full Time Salary

Senior Director of Hospitality

Reports to :
Chief Programming Officer & Manager of the Arts Quest Center

Direct Reports: Hospitality Sales Manager(s), Hospitality Assistant

The Senior Director of Hospitality is accountable for the design, planning, implementation and fulfillment of all private, corporate, and group rental events for all Arts Quest venues and programs. Responsible for developing and maintaining relationships with Members, Sponsors, Donors, and corporate and social clients/guests. Responsible for lead revenue generation, business development, and hospitality operations across all Arts Quest venues through strategic sales initiatives, exceptional client service and executional excellence.

Collaborate with internal departments, food and beverage partners, vendors and external stakeholders to deliver unique guest experiences and exceed client expectations.

• Develop and execute a multi-year hospitality and venue rental strategy aligned with Arts Quest’s organizational goals.
• Identify and evaluate new revenue opportunities, partnerships and hospitality offerings to drive growth.
• Monitor market trends, competitor offerings and customer insights to enhance Arts Quest’s competitive position.
• Establish annual sales goals and key performance indicators (KPIs) for hospitality operations and venue rentals.
• Develop, manage and monitor annual operating budget for Hospitality department operations, ensuring achievement of revenue and profitability goals.
• Coordinate with Levy Restaurants (or current F&B Concessionaire) to develop and sell food and beverage packages for all rental events at Arts Quest venues.
• Consult with corporations, individuals, and groups to create and sell the experience they envision for their event at one of Arts Quest’s venues or events.
• Cultivate strategic relationships with regional business organizations, tourism agencies, community partners and economic development groups to increase awareness of Arts Quest hospitality and rental opportunities.
• Collaborate with multiple departments including Visual Arts, Programming, Production and Retail to create packages for corporate events, teambuilding activities, tour companies, and other groups to utilize Arts Quest venues and events for their activities.

• Establish, optimize and monitor sales processes, systems and performance metrics that drive efficiency, accountability and customer satisfaction.

• Oversee the operation and fulfillment of contract agreements for all private and hospitality events to ensure compliance with organization policies, insurance requirements and risk management standards.
• Direct the Hospitality department for coordination and execution of all events, including BEO creation and communications, contracting and invoicing, event planning and execution, and final payment.
• Establish performance expectations, conduct coaching and performance evaluations, and support professional growth and success planning for Hospitality team members.
• Create and maintain a positive work environment by fostering team spirit, recognition, and engagement.
• Address employee concerns and conflicts professionally and promptly while fostering a culture of collaboration, accountability and mutual respect.
• Guide the team through any organizational changes and process updates, ensuring smooth transitions.
• Collaborate with the Arts Quest team to create fundraising and cultivation events for the development of new members and partners.
• Work with the Operations department to oversee the operation of all Hospitality/rental events.
• Work with the Finance department to ensure proper accounting of all revenues and expenses for related events and private functions.
• Work with the Marketing department to ensure complete and accurate information on websites and promotions as well as strategy to promote rental business and all hospitality offerings throughout the year.

• Ten (10) years of progressively responsible hospitality, venue management, event operations, hotel, catering or related experience, including at least five…