Guest Services Team Member - Seasonal

Guest Services Team Member

The ideal Guest Services Team Member for Bear Creek is focused on enhancing the guest experience by assisting guests with winter season services and solutions. Guest service, problem-solving skills and initiative are necessary for success in this position. This position will be an important member of the Guest Services team as they are often the first person that a guest interacts with, and they set the stage for service expectations.

What We Expect From You:

• Answering telephone and emails, checking voicemail and returning phone calls
• Issue Season Passes and daily tickets
• Process payments in person
• Process Gift Cards
• Issue Employee I.D. cards
• Updating Lost & Found Log and contacting guests as needed
• Being able to communicate effectively with both Auditing & IT as needed
• Ability to multitask is a must

What We Expect From All BCMR Team Members:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures

Qualifications:

• Must be at least 18 years of age
• Minimum 3 years guest services, general office, customer service experience; OR an equivalent combination
• Availability during peak operating times, i.e.: weekends, holidays and special events

Job Knowledge &

Skills:

• Intermediate Computer Skills & Possess cash handling experience
• Microsoft Office Knowledge (Word, Excel)
• Ability to work effectively in stressful, high-pressure, fast-paced environment & situations while maintaining composure and guest satisfaction
• Excellent problem-solving skills
• Excellent written and verbal communication skills
• Ability to multitask

Physical Demands &

Environmental Conditions:

Physical Demands

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

• Alternate Sit/Stand or Walk at Will:
  The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
• Climbing Ramps/Stairs:
  Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing).
  
  Note:
  
  Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.
• Communicating Verbally:
  Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• Crouching:
  Bending body downward and forward by bending legs and spine.
• Far Visual Acuity:
  Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
• Fine Manipulation:
  Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
• Gross Manipulation:
  Seizin…