Concierge Supervisor Job Cork Pennsylvania USA,Hospitality / Hotel / Catering

Location: On site / Fota Island Resort
job type: Casual / Full or part-time
Sector and subsector: Hospitality | Front of House
Salary: Competitive salary

Whether in our kitchens, dining rooms, event venues, accommodation or offices, our singular purpose is to exceed our guest's expectations with our unparalleled quality, service, and food and wine knowledge.

We achieve this only through the excellence, innovation and passion of our team members.

Fota Island Resort is currently recruiting for the position of Concierge Supervisor. Please note a full drivers licence is required for the position.

Responsibilities

To provide an excellent guest service experience
To carry out all daily Concierge duties while on shift as per the departmental standards
Communicating updates and announcements to the Concierge Team
Introducing new procedures, at SOP development stage through to implementing and monitoring progress to enhance guest experience and satisfaction
Assist in the running of departmental meetings
Liaising with the Front Office Manager in relation to any concerns or requests highlighted by the team
Co-ordinating the maintenance and upkeep of concierge vehicles
Ensuring all Concierge SOPs are being followed
Training of new team members
Liaising with the reception and guest relations in relation to guest requests and arrangements
Managing the Concierge email inbox
Overseeing the arrival of VIP guests

Qualities we are looking for

Full drivers licence
A passion for providing exceptional guest service
Excellent attention to detail
Confident, professional and welcoming personality
Impeccable appearance of personal grooming
Proficient in English language
Have a positive impact, taking personal responsibility and initiative to resolve issues
Be flexible, responding quickly and positively to changing requirements
Maintain high team focus by showing co-operation and support to colleagues in pursuit of the department goals

What you’ll get in return

Company funded educational programs
Discount on dining options of up to 50% across our dining outlets within The Collection
Reduction on accommodation for family and friends across The Collection
Discount on Spa treatments and products
Use of health club and swimming pool
Rewards and recognition such as service awards and employee of the year awards

If you are seeking a rewarding career that involves first rate training and education, mentoring and development, attractive compensation, and inspiring rewards and recognition, consider joining The Fota Collection