Hope Lodge Coordinator – PA

Hope Lodge Coordinator

Job Location:

Cheltenham, PA Job Duration:
Temp to Hire

Day Coordinator
- Sunday through Wednesday 8 am - 4:30 pm Overnight Coordinator
- Thursday through Saturday 11:30 pm - 8 am – 10% differential

Job Summary:

• Assists the Hope Lodge team in operating a Hope Lodge, a free hospitality house for cancer patients undergoing active outpatient cancer treatment and their caregivers.
• Ensures all policies and procedures for both Hope Lodge operations and the general American Cancer Society are followed.
• Ensures safe operation of a Hope Lodge operating 24/7/365.
• Implements constituent relationship management principles as standard business practice.
• Partners with area hospitals, clinics, and health systems in maintaining guest referrals.
• Collaborates with Client staff to ensure financial and volunteer support of the lodge.

Major Responsibilities:

• Maintains the safety and comfort of Hope Lodge guests, volunteers, and other visitors as a primary focus and ensures any issues or concerns are addressed immediately and within policy.
• Performs all guest interactions and processes including referrals, screening, check-in, orientation, stay, and check-out in strict adherence to Hope Lodge Operations policies.
• Ensures timely and accurate reporting including ensuring data is entered into applicable software and systems (HMS, Salesforce, Marketplace, Concur, ADP, etc.).
• Ensures timely completion of all required American Cancer Society training and compliance courses and attends all required staff meetings.
• Performs any necessary responsibilities in the absence of additional staff or volunteers, including guest transportation, and ensures Hope Lodge is staffed at all times 24/7/365; fulfilling this responsibility may require unplanned/unscheduled time at the Lodge.
• Assists in the recruitment, training, retention, and utilization of volunteers in an appropriate manner to support Hope Lodge program delivery.
• Serves as a spokesperson for the Hope Lodge and actively promotes community relations and awareness of Hope Lodge activities including tours for civic, community, and healthcare groups.
• Identifies development opportunities with Hope Lodge guests and community leaders who interact with Hope Lodge; assists with solicitation when appropriate.
• Reviews and updates patient information, current lodge status, and maintenance logs at the beginning and end of each shift.
• May provide rides for Hope Lodge guests to/from treatment centers and other destinations authorized by lodge management utilizing Hope Lodge vehicle in a safe, efficient, and professional manner. Tracks all rides provided, miles driven, safety issues, and vehicle maintenance needed or completed.

Duties for a specific shift or lodge location may also include:
1. Cleaning/ areas and/or guest rooms;
2. Working on laundry as assigned which may include washing, drying, folding, putting sheets and linens away, and/or preparing rooms for incoming guests. Performs other duties as assigned. Position Requirements

Formal Knowledge:

• High School Diploma, GED, or equivalent required.
• Post-secondary education preferred.
• At least one year experience in healthcare, social services, hospitality services, or volunteer management, or an equivalent combination of experience and education preferred.
• Receiving the COVID-19 vaccination is an essential function of this position and is necessary to ensure the health and safety of our guests who are undergoing cancer treatment.
• Hope Lodge employees are expected to remain up-to-date with all adult vaccinations as recommended by the Centers for Disease Control and Prevention (CDC).

Other

Skills:

• Excellent communication, customer service, analytics, and computer consulting skills and conflict resolution.
• Ability to work independently…