HR Operations Manager

Overview

Ready to shape how HR really works? At Hero, this role goes far beyond running operations — it’s about building the future of HR in Switzerland. You combine rock-solid HR Operations and Site Administration with project leadership, digital enablement, and continuous innovation, turning complexity into scalable, people-first solutions.

You lead end-to-end HR service delivery by leading a team of an HR Operations Specialist, an Apprentice and Receptionists across our 4 Business Units of the Headquarter while driving transformation: modernising systems, rolling out new tools, improving processes, and translating strategy into execution. If you love operating and evolving at the same time — this is your stage.

(Own the People Journey;
Guardian of Compliance;
Leader of Legends;
Architect of Excellence;
Master of Data & Controls; Performance Whisperer; Digital & Systems Champion; Change Catalyst; Strategic Right Hand)

• Own the People Journey
• Be the captain of the HR ship across Switzerland – steering everything from onboarding to farewell waves.
• Make every touchpoint for our employees seamless, joyful, and undeniably human.
• Juggle contracts, benefits, payroll, and time-off management without breaking a sweat.

• Guardian of Compliance
• Be our Swiss-law superhero – ensuring all activities tick the legal boxes.
• Be the go-to for complex questions from federal, cantonal, and communal authorities.
• Keep documents sharp, interactions smooth, and compliance airtight.

• Leader of Legends
• Coach, mentor, and inspire the HR Operations & Site Admin squad to excellence.
• Set priorities that drive clarity and keep the team aligned.
• Build a backup plan so smooth that Murphy’s Law applauds you.

• Architect of Excellence
• Design an HR experience people will actually enjoy — think service catalogues, SLAs, and clear pathways.
• Collaborate with HRBPs and CoEs to ensure aligned efforts.
• Bring clarity, transparency, and a touch of genius to every HR process.

• Master of Data & Controls
• Be the guardian of HR data – accurate, private, and audit-ready.
• Build processes that withstand audit scrutiny.
• Address audit findings and convert them into improvements.

• Performance Whisperer
• Translate numbers, KPIs, and feedback into actionable improvement.
• Maintain smooth operations and foster continuous improvement culture.
• Promote accountability and curiosity within the team.

• Digital & Systems Champion
• Own HR systems in partnership with Group HRIS and IT.
• Keep data clean, access rights clear, and upgrades smooth.
• Prioritize technology changes that simplify life for all users.
• Maintain high service levels and strong stakeholder relationships.
• Support onboarding of future HR vendors.

• Change Catalyst
• Lead projects that make HR smarter, faster, and more self-serve.
• Ensure change sticks with planning and clear communication.
• Turn policies into practical, scalable actions across the business.

• Strategic Right Hand
• Serve as a trusted advisor to HR Business Partners — spotting risks and gaps early.
• Turn operational insights into recommendations and measurable results.
• Move decisions from paper to action.

• HR Operations Authority
• 7+ years of HR Operations across the employee journey.
• Hands-on Swiss HR compliance, payroll, and social insurance experience.
• Proven ability to lead HR Ops or Site Admin teams.
• Skilled in setting service standards, juggling priorities, and managing escalations.

• Governance Pro
• SOPs, access management, and remediation expertise.

• Systems-Savvy Strategist
• HRIS user or owner who values clean data and smooth processes.
• Fluent in role/access governance, change adoption, and incident triage.

• Change-Minded Builder
• End-to-end HR projects are your jam.
• Experience leading change in lean, matrixed environments.

• Swiss HR Professional
• Bachelor degree or equivalent professional experience.
• Swiss HR Operations, Payroll, and Social Insurance credentials.

• Language Ace
• German native-level;
  English fluent for global collaboration.

• Create Wow
  :
  We turn complex HR into smart, seamless solutions.
• Everyone Hero
  :
  Collaboration across HR Ops, HRBPs, CoEs, and the business.
• Nourish Others
  :
  Knowledge sharing, development, and high performance.
• Take…