Human Resource Manager

9-1-1 Human Resources Manager

Compensation Range: $61,214.40 - $91,811.20

Our full-time positions come with an array of excellent benefits including comprehensive healthcare coverage, a pension plan, flexible spending accounts and even a tuition reimbursement program.

At Lancaster County, we understand the importance of work-life balance. That's why we offer paid time off for sick, vacation and holidays, an employee assistance program, and family medical leave. If you're passionate about making a difference, apply today to join us in serving the community!

Job Summary

• The 9-1-1 Human Resources (HR) Manager is responsible for overseeing all HR functions for the 9-1-1 emergency communications center (ECC).
• This role includes talent acquisition and retention, employee relations, training and development, performance management, absence management, and worker's compensation, ensuring compliance with policies and regulations.
• While directly reporting to the Field Human Resources Manager of Lancaster County Human Resources Department, the 9-1-1 HR Manager works closely with both the 9- 1-1 operations team and the county HR department to support staffing needs, improve employee satisfaction, and maintain an efficient and well-functioning team of emergency dispatchers and related personnel.

Reporting Relationships

• The 9-1-1 Human Resources (HR) Manager reports to the Field Human Resources Manager.

Essential Job Functions

Talent Acquisition & Retention

• Coordinate recruitment and retention program for emergency communications staff, including job postings, pre-employment screening and pre-employment testing, interviews, and selection.
• Collaborate with 9-1-1 ECC management to forecast staffing needs based on operational demands.
• Collaborate with the HR Department to implement retention strategies to reduce turnover and improve employee satisfaction.
• Develop and maintain relationships with local educational institutions, employment centers, veterans affairs offices, emergency services agencies, and talent pools to recruit qualified candidates.

Employee Relations

• Serve as the primary point of contact for HR-related matters for 9-1-1 ECC personnel, including emergency dispatchers, supervisors, and leadership.
• Collaborate with the County HR department to address and resolve employee conflicts, grievances, and disciplinary matters in alignment with County of Lancaster human resources policies.
• Conduct investigations into workplace incidents and recommend appropriate actions.
• Leverage the full potential of County of Lancaster HR department resources to support and advocate for employee wellness initiatives to address the unique challenges of high-stress emergency communication roles, including behavioral health support and holistic fitness/wellness programs.

Performance Management & Development

• Collaborate with 9-1-1 ECC management to develop clear staff performance metrics and appraisals for emergency communication staff.
• Coordinate the completion of the employee performance review process and provide guidance for improvements or corrective actions.
• Work with the 9-1-1 Training Supervisor to create and implement ongoing training programs to ensure skill development and compliance with both PEMA and all applicable HR regulatory standards.
• Support leadership development by identifying and scheduling leadership as well as business/management training.

Policy Compliance & Administration

• Ensure HR activities comply with Lancaster County, Commonwealth of Pennsylvania, and federal labor laws and regulations.
• Maintain and update employee files, ensuring confidentiality and accuracy.
• Provide support for 9-1-1 ECC staff grievances as needed.
• Acts as a liaison and resource for employee benefits in coordination with the County's Benefit Manager.

Absence Management and Payroll

• Collaborate with payroll and finance teams to ensure accurate and timely salary and overtime payments.
• Administer all Leaves of Absences including FMLA, Short Term Disability, and Worker's Compensation

Other Specific Tasks or Duties

• Foster a positive workplace culture & proactive staff engagement.
• Coordinate employee engagement activities, including recognition programs and team-building events.

Communication & Liaison:

• Act as a liaison between the 9-1-1 center, external agencies, and the Human Resources department, and other county departments for HR administrative needs.
• Contact various agencies to schedule and conduct 9-1-1 telecommunicator recruiting and retention events.
• Coordinate onboarding and exit interviews.

• Bachelor's degree in human resources or a related field, with two years of relevant experience, or any equivalent combination of education and experience.
• Public sector experience is preferred.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Human Resource Information Systems.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Ability to handle confidential…