Service Transition & Release Manager

Founded in April 2018 and headquartered in Zug, AMINA Bank is a pioneer in the financial industry. In August 2019, AMINA received a Swiss banking and securities dealer license from FINMA. The broad, vertically integrated spectrum of services, combined with the highest security standards, make AMINA’s value proposition unique.

AMINA operates globally from its regulated hubs in Switzerland, Abu Dhabi, and Hong Kong to offer fiat and crypto services to progressive investors, traditional and crypto-native alike, whether individuals, corporates, or institutions.

CVVC Global Report and CB Insights named AMINA as one of the Top 50 Companies within the blockchain ecosystem. Aite Group awarded AMINA their 2021 Digital Wealth Management Impact Innovation Award in the ‘Digital Startup of the Year’ category, and Linked In listed AMINA as one of the Top Startups 2021 in Switzerland. In 2022, AMINA won the Digital Assets Offering or Service at the Wealth Briefing Swiss EAM Awards, and the bank was also recognised for its product offering SEBAX and won the Best ETP of the Year award at the Swiss ETF Awards 2022.

In 2023, AMINA won the European Wealth Briefing Award in the Digital Assets Solution, Fund Manager category.

We seek an experienced Service Transition & Release Manager to own end-to-end release governance and service transition across critical banking systems. The role integrates ITIL change and release practices, technical release management, and CMDB stewardship to enable predictable, safe, compliant, and auditable go-lives. You will partner with Engineering, Product, Architecture, QA, Security, Operations, and Business teams, while uplifting release maturity bank-wide.

This position acts as the bank’s release governance authority—ensuring only fully validated, compliant, and risk-cleared changes move to production.

• Release Planning & End-to-End Ownership
  • Own the full release lifecycle—from intake and planning to execution, validation, and closure—serving as the release approval authority.
  • Shape and manage release/change records proactively, aligned to product and engineering pipelines.
  • Maintain the release calendar, forward schedule of change, and blackout windows.
  • Ensure complete records (scope, dependencies, approvals, evidence, rollback).
  • Serve as the release gatekeeper with approval authority to proceed or block based on readiness and risk.
• Technical Impact Analysis & Environment Readiness
  • Develop strong understanding of architectures, integration patterns, data flows, and dependencies.
  • Manage sequencing, conflict prevention, environment readiness, and deployment windows.
  • Act as the final checkpoint for technical impact and readiness before approval.
  • Align execution with CI/CD practices and non-functional readiness (performance, resilience, observability).
• Service Transition & Operational Readiness
  • Execute Service Transition for major/high-risk changes with clear acceptance criteria.
  • Ensure support models, runbooks, DR/rollback plans, and warranty periods are in place.
  • Own operational readiness sign-off covering monitoring, logging, alerting, and access controls.
• CMDB Ownership & Configuration Governance
  • Serve as CMDB custodian; govern CI data quality (completeness, correctness, compliance).
  • Maintain service maps and ensure accurate linkage between CIs and release/change records.
  • Lead discovery/reconciliation cycles and remediate gaps affecting impact analysis.
• Risk, Controls & Compliance
  • Identify and mitigate release risks (security, operational, regulatory).
  • Serve as a control authority for change and release governance; enforce mandatory evidence and approvals.
  • Ensure compliance with relevant standards (RBI, SOX, PCI DSS); keep artifacts versioned and audit-ready.
• Incident, Early-Life Stability & Post-Release Learning
  • Oversee early-life support and stability checks post go-live; drive timely triage of incidents.
  • Lead PIRs/post-mortems with clear RCA and preventive actions to closure.
  • Track stability trends and feed insights into improvement backlogs and dashboards.
• Stakeholder Alignment & Communication
  • Align cross-functionally with Engineering,…